Job Description

Customer Services Inspections Manager

Department: Customer Services

Employment Type: Full Time

Location: South West

Customer Services Inspections Manager

South West Region, Bristol, BS11 8AZ

Competitive salary + attractive benefits

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a Customer Services Inspections Manager to join our team in the South West region. The role of Customer Services Inspections Manager will see you carry out inspection works for the Customer Services team to ensure quality of all homes prior and post completion and to identify any necessary remedial works across relevant Miller Homes Limited sites.

CUSTOMER SERVICES INSPECTIONS MANAGER RESPONSIBILITIES:

To act professionally at all times with the company name and charter in mind
To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the time-scales agreed and in accordance with the service level agreements in place.
Liaise with NHBC regarding technical requirements and attend resolutions and insurance claims as and when required.
Provide feedback to the line manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat.

CUSTOMER SERVICES INSPECTIONS MANAGER REQUIREMENTS:

Experience in a similar role with another housebuilder is essential
General knowledge of NHBC Technical Requirements/Guidelines essential
To offer courteous, exemplary and efficient customer service at all times
Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals

WHAT WE OFFER:

Competitive basic salary
26 days annual leave + public holidays + your birthday off
Opportunity to earn 10% bonus
£5,000 car allowance or Company car

About Miller Homes Ltd

We’ve been building quality homes and communities across the UK for 90 years.

Miller Homes is one of the UK’s leading private homebuilders with an established reputation for building high quality, energy efficient homes and providing 5* customer service.

Putting our customers at the heart of everything we do, we create great places where people prosper. We take pride in helping our customers through the buying process, so they have the best start in their dream home.

When we build neighbourhoods we make a pledge to support the local area, whether it be charity fundraising or protecting wildlife, we want to make sure Miller makes a positive difference.

With over 1,200 employees spread across our 11 regions we are committed to supporting and developing our teams, so that they enjoy a rewarding and successful career with Miller Homes.

Find out more about our current vacancies: www.millerhomes.co.uk/corporate/careers/current-vacancies

Industry

Construction & Skilled Trades

Company Size

1,001-5,000 employees

Headquarters

Edinburgh, GB

Year Founded

1934

Website

millerhomes.co.uk

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