Job Description

Customer Services Executive – Ikeja (Male Preferred)

Location: Ikeja, Lagos (Supporting UK Operations)
Employment Type: Full-Time
Working Hours: 9:00 AM – 5:00 PM (WAT, Monday to Friday)
Salary: ₦150,000 – ₦200,000 Monthly + Incentives
Experience: 2–4 Years
Industry: Healthcare / E-Commerce

About Our Client

Our client is an AI-powered medical equipment marketplace connecting healthcare facilities in Nigeria and the United Kingdom with verified suppliers of medical devices, diagnostic equipment, and healthcare consumables.

They are committed to delivering reliable, efficient, and seamless services to hospitals, clinics, diagnostic centers, and care homes.

The Customer Services Executive will play a critical role in delivering exceptional service to UK-based clients. This role involves managing customer interactions, processing orders, coordinating logistics, and ensuring accurate documentation while maintaining strong client relationships.

The ideal candidate is highly organized, detail-oriented, and customer-focused, with the ability to work independently and efficiently support international operations.

Key Responsibilities

1. Customer Success (40%)

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  Respond to customer inquiries within 2–4 hours during UK business hours
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  Process orders accurately and provide timely updates on order status
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  Handle customer complaints professionally and escalate issues when necessary
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  Build and maintain strong, long-term client relationships
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  Collect and document customer feedback and testimonials
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  Maintain accurate customer records and communication logs

2. Operations & Order Management (35%)

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  Manage end-to-end order fulfillment in collaboration with UK vendors and suppliers
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  Monitor inventory levels and update product information as required
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  Prepare and process invoices, quotations, and order documentation
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  Ensure accuracy in transaction records and identify process improvement opportunities

3. Logistics & Shipment Coordination (15%)

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  Coordinate shipping and delivery with logistics partners
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  Track shipments and provide proactive updates to customers
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  Resolve delivery-related issues promptly
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  Maintain proper shipping and logistics documentation

4. Business Support (10%)

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  Respond to inbound leads and general inquiries
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  Support basic business development activities (follow-ups, lead qualification)
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  Assist with product listing updates on the website
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  Prepare and submit weekly reports on orders, inquiries, and customer feedback

Requirements

Essential

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  2–4 years' experience in customer service, e-commerce operations, or order management
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  Excellent written and verbal communication skills (ability to interact with UK clients daily)
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  Strong organizational skills with high attention to detail
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  Problem-solving mindset with a proactive approach
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  Proficiency in email communication and Google Workspace (Sheets, Docs)
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  Reliable internet connection and a dedicated workspace
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  Self-motivated with the ability to work independently with minimal supervision
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  Availability to work within UK-aligned hours

Desirable

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  Experience in healthcare, medical equipment, or B2B e-commerce
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  Familiarity with e-commerce platforms
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  Basic knowledge of logistics and supply chain operations

Benefits

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  Competitive salary package with performance-based incentives
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  Exposure to international business operations
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  Career growth opportunities within a fast-scaling organization
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  Performance bonuses tied to customer satisfaction and order accuracy
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  Collaborative and professional work environment

How to Apply

Interested and qualified candidates should send their CV and Cover Letter to:
hiring@mysigma.io

Subject Line: Customer Services Executive – Ikeja