The Customer Service Executive is responsible for the supervision of property management including overseeing and coordinating of all customer service operations related to property rentals and tenant satisfaction.
ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.
Excellent verbal and written communication to interact effectively with tenants and staff.
Strong problem-solving skills to address tenant concerns and find effective resolutions.
Ability to build positive relationships with tenants and work collaboratively with colleagues.
Empathetic approach to understand and address tenants' needs and concerns.
Leadership skills to supervise and guide customer service staff.
Proficiency in handling conflicts and disputes with diplomacy and professionalism.
Strong customer service orientation with a focus on tenant satisfaction.
Ability to handle emergency situations and crises with composure.
Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus
Resilience
AI Fluency
Quality_321977507
Leadership_321977503
Customer Service L2_647762360
Sales Trend Analysis L2
Product and Service Knowledge L2
Sales Planning L2
Agility
Negotiation skills L2
Bachelor's Degree
Power International Holding (PIH) is a diversified business conglomerate with global reach, structured into six core groups:
Energy, Concessions & Construction
Industries & Services
Telecommunication & Technology
Agriculture & Food Industries
Real Estate
Lifestyle: Hospitality, Entertainment & Catering
Our commitment to sustainable growth is reinforced by a structured approach to resource allocation and centralized functional support, enabling agility and continuous development across sectors. Each group operates with focused specialization while contributing to PIH’s overarching strategy of delivering long-term value.
Through a culture of excellence and collaboration, PIH harnesses the collective strength of its leadership teams, ensuring that each business flourishes while advancing economies and communities. This synergistic model allows PIH to maintain its distinctiveness as a group while driving sustained impact on both a local and global scale.
