Department: Customer Experience
Employment Type: Permanent - Full Time
Location: Newark
Reporting To: Rachael Foreman
At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.
With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals, while driving real change.
As part of our experienced team in Newark, you’ll join over 100 colleagues who are all working toward one shared goal: a world without waste. We do this by building strong customer relationships, understanding business challenges and creating tailored, innovative waste management solutions.
Why Join Us? At Reconomy Connect, Newark, our success is built on four core values:
Whether you're starting your career or looking to take the next step, Reconomy Connect, Newark offers a dynamic, inclusive, and forward-thinking workplace where your ideas matter and your work makes a difference.
Build and maintain strong relationships with our network of partners across the UK through effective communication skills both written and verbal.
Effectively deal with customer queries through thorough investigation and effective questioning, accurately recording the process using Salesforce and providing an outstanding customer services experience.
Deliver outstanding customer service both internally and externally through having a proactive attitude and taking ownership for everything that you work on.
Manage your own daily workload with the support of regular one to ones with your direct manager. As a key member of the Customer Services Team, you will be required to deliver against your personal targets and therefore contribute to the overall success of the team.
Maintain customer records and service details using Salesforce so information is accurate and up to date and can be used effectively throughout the business.
Negotiate with suppliers to ensure that we deliver to our customers the most effective solution to deal with their waste requirements. Through this negotiation, you will secure competitive market rates and delivering back to our customer best in class service whilst maintain company profit margins.
You will gain and expand your knowledge of your client’s industry and that of the waste industry. You will make a difference to your customer by using this knowledge to offer bespoke solutions to your client base in line with the client’s needs and strategic plan without compromising legislation, service provision and margin.
You must have:
Details:You will be based in Newark, Nottinghamshire at our Head Office location.
Reconomy is an international circular economy specialist that combines technology, skills, and incredible people to build sustainability ‘loops’ that create circular opportunities for business.
This is achieved through a tech enabled, people-powered approach that helps Reconomy’s customers to better manage their resources, reduce waste, optimise their supply chains, and contribute in a meaningful way towards the circular economy.
