Are you a motivated team player with strong administration and communication skills? Do you aspire to deliver excellent customer service to our valued publishers and customers? If yes, Macmillan Distribution (MDL) invites you to join our team as a Customer Service Coordinator at our Chineham offices in Basingstoke.
This is a permanent a permanent full-time position and there is the opportunity to work from home 2 days per week.
Key Responsibilities
Act as an ambassador for our business in communication with colleagues, external publishers, customers, and carriers.
Managing multiple tasks efficiently while adhering to customer deadlines.
Embrace and embody our values of 'Delivering Excellence' in every interaction.
Skills and Qualifications:
Excellent communication abilities.
Strong time management and multitasking skills.
Proficiency in Microsoft Office Suite (Excel, Word, etc.).
Attention to detail and a flexible, proactive attitude.
Educational qualifications: GCSE grades 4 or above in Maths and English (or equivalent).
This role requires 35 hours per week, Monday to Friday, with a one-hour lunch break.
Our benefits:
Private Medical Insurance / Medical Cash Plan, Pension scheme with generous employer pension contributions, Employee Assistance Programme, Employee discounts portal, Free parking, 25 days holiday, on-site canteen and much more.
If you're ready to bring your skills and enthusiasm to a fast-paced, dynamic environment, we'd love to hear from you!
To see the full job description click HERE
Macmillan Distribution (MDL) is the award-winning distribution arm of the Macmillan Publishing Group. MDL provides a distribution service for its own Group publishers as well as distribution services to over 40 third party publishers. The commercial operations are based in Basingstoke and the warehouse in Swansea ensures a smooth operation of receiving, storing and distributing an extensive range of books, handling over 40,000 titles. For more information, visit our website here
All applicants must have the right to live and work in the United Kingdom.
Closing date for applications: 26 June 2026 (it may close early depending on candidate applications).
Interviews are being scheduled at our offices week commencing 29 June.
No agencies thank you.
We deeply believe in the power of books to connect people, amplify diverse voices, create meaningful change, and make a lasting impact in the world.
Macmillan Publishers is a leading publishing company and home to some of the world's most cherished authors and creators. We are firmly committed to our employees, authors, and core values — and strive to build a culture that is inclusive of diverse voices and perspectives throughout all levels of the company. Our U.S. publishers include Celadon Books, Farrar, Straus and Giroux, Flatiron Books, Henry Holt & Company, Macmillan Audio, Macmillan Children’s Publishing Group, The St. Martin's Publishing Group, and Tor Publishing Group.
Macmillan Publishers is an Equal Opportunity Employer committed to reflecting a broad representation of differences — race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, age, family status, economic background and status, geographical background and status, and perspective — in our workplace.
