OMP

Customer Services Consultant

OMP  •  Antwerpen, BE (Onsite)  •  2 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

As a Customer Services Consultant, you solve customer tickets that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.

You are responsible for:

  • Making your customers’ day by providing solutions for the challenging problems they experience.
  • Taking ownership of the problems assigned to you and communicating the implemented solution to your customer.
  • Finding the most suitable solution using your acquired technical knowledge and specific expertise.
  • Updating Customer Services knowledge base to ensure our expertise gets documented.
  • Maintaining a strong network within your team and the company to find the optimal solution for your customer.
  • Balancing your time, priorities, and incoming tickets while always keeping an overview.
OMP

About OMP



We are OMP, a software and consulting company delivering advanced supply chain planning solutions specifically tailored to individual industries worldwide.

Our aim is to make every customer’s day by optimizing their supply chain. How do we do that? With our very own innovative planning software that meets and then exceeds expectations.

With a workforce numbering more than 1,500 in offices around the world, we have become a prominent player in the supply chain planning space. Our customers include many leading global companies, such as ArcelorMittal, AstraZeneca, BASF, Bayer, Braskem, Dow, Johnson & Johnson, L’Oréal, Michelin, Nestlé, Procter & Gamble, Roche, Shaw, Shell, Solvay, Smurfit Kappa, and Yoplait. 

We serve our customers from our head office in Belgium and regional offices in Brazil, China, France, Germany, India, the Netherlands, Spain, Ukraine, and the US.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Wommelgem, BE
Year Founded
1985
Website
omp.com
Social Media