At Aliaxis, we design innovative, reliable, and sustainable solutions for fluid and energy management. Our pipe and fitting systems work seamlessly behind the scenes — delivering peace of mind to customers and end users across the globe.
With operations in over 40 countries, we tackle the most complex challenges in the building, infrastructure, industrial, electrical, and agriculture sectors. But what truly drives us is our people. Our 15,000 employees bring the expertise, passion, and dedication that power everything we do.
Together, we make life flow — and we're looking for talented individuals to join us on that journey.
We're offering a unique opportunity to join a global Belgian company with an international and collaborative culture. Aliaxis is focused on reinforcing our operational foundations and building the agility needed to capture future growth opportunities. Through our Horizon 2030 strategy, we're evolving into a more disciplined, high-performing global Group — and we're looking for talented people who want to contribute to this long-term strategic journey.
As a Customer Services Co‑ordinator, you’ll build and maintain strong customer relationships while acting as the customer’s voice within the business. You’ll handle enquiries, orders and issues professionally by working across departments to ensure a smooth customer experience. You’ll manage the full sales order process—from initial enquiry to delivery—and support key administrative tasks such as logging concerns, processing credits, and resolving complaints.
SALARY £26,922 per annum
Provide timely, professional responses to all customer enquiries via telephone, email and occasional face‑to‑face interactions.
Build, develop and influence strong customer relationships to support satisfaction and sales growth.
Manage the complete sales order process, from receipt to delivery, ensuring accuracy and effective communication throughout.
Coordinate with internal teams to meet commitments and maximise customer opportunities.
Handle concerns and complaints, ensuring appropriate resolution, corrective actions, and preventative measures are implemented.
Identify and secure sales opportunities within agreed pricing and terms.
Customer service experience, ideally within a Manufacturing or B2B environment.
Clear and professional communication skills—both verbal and written.
A consistently high service orientation, able to maintain excellence in all situations.
Strong relationship‑building skills with the ability to influence internally and externally.
A proactive, self‑managing approach and the ability to perform under pressure.
Commercial awareness with the ability to create and secure sales opportunities.
Ability to identify improvements and support change initiatives.
Proficient in MS Office, with ERP experience—ideally Dynamics AX12.
BENEFITS
Life Assurance 6x annual salary
Critical illness cover
Pension contribution up to 10%
Dental & Health cash plans
Hybrid Working - 2 days per week from home
Enhanced parental leave
Great discounts on local retailers and restaurants
Fantastic Health & Wellbeing package including an Employee Assistance Programme
Full access to LinkedIn Learning to aid personal and professional development
Cycle to work scheme
Plus many more
ABOUT OUR WORKPLACE
Aliaxis is proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds.
We are guided by our behaviours — We Care, We Dare, We Deliver! These reflect what we expect from each other and what you can expect from us: a culture that looks after its people, encourages you to challenge and improve, and gives you the space to make a real contribution.
HOW WE WELCOME YOU
For us, equity and belonging start already at the application step: whether it's offering flexibility in scheduling interviews, or ensuring a supportive and inclusive environment, we strive to remove barriers and create equal opportunities for all applicants. Should you have specific
Aliaxis is a global leader in advanced piping systems for building, infrastructure, industrial and agriculture applications. The company provides communities around the world with sustainable innovative solutions for water and energy, leading the industry in a way that anticipates the rapidly evolving needs of its customers and of society. With a global workforce of 15,000+ employees, Aliaxis offers specific solutions that meet our customers’ most demanding needs across the globe. Aliaxis is active through leading local brands and operating in over 40 countries, combining local solutions with global innovation and operational excellence. The company is privately owned, with its global headquarters in Brussels, Belgium.
