Job Description

For the Service after Sales Team based in the European Head office in Belgium (Oudenaarde), Samsonite is currently looking for an enthusiastic Customer Service Assistant.

In this role, you will become part of a dynamic team that constantly strives for customer satisfaction and loyalty throughout the full customer journey.

You will work closely together with the Customer service teams in our local offices, but also with our repair centers and the logistics department, and with the central IT/Digital team, with the aim to ensure smooth operations.

This role demands a blend of effective communication, problem-solving abilities, and a customer-centric mindset to ensure each customer feels valued and supported.

Key Responsibilities

• Answer in a clear and efficient way to any queries from customers and end consumers. This involves handling a range of communication channels such as phone calls, emails, live chat, and social media interactions.
• Maintain our knowledge base up to date
• Provide general support to the Spare Parts Supply Chain Officer with due follow up: Ensuring optimal performance across spare part procurement, replenishment and inventory control
• Maintain accurate spare part stock and analyze data properly to ensure smooth spare parts management.
• Provide general support to other projects whenever required

Profile

• Be multilingual with a good knowledge of Dutch, French and English
• Be open to familiarize themselves with common customer service software and tools to enhance your technical proficiency (knowledge of Salesforce is a plus)
• Demonstrate interest in AI tools in all aspects of the business
• Have a good knowledge of Excel
• Possess good analytical skills
• Having SAP experience is a plus
• Be customer and service oriented
• Be accurate and communicative
• Be a team player
• Be flexible, pro-active and show problem-solving skills
• Demonstrate the ability to adapt to changing priorities

Offer

• A dynamic and challenging role at the European headquarters of a leading international company.
• A permanent position with a competitive salary package and attractive fringe benefits.
• The opportunity to contribute to a global brand and further develop your career in a supportive environment.
• A pleasant and customer minded working environment.

Travel is one of life’s greatest experiences. Are you ready to travel with us?

Great! Apply to this vacancy by clicking on below button and don’t forget to upload your resume.

Who we are:
Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.