Atira Women's Resource Society

Customer Services Assistant 2

Atira Women's Resource Society  •  Delta, CA (Onsite)  •  3 hours ago
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Job Description

Date closed: October 17, 2026

Job Type: Permanent

Affiliation: CUPE

Location: Tsawwassen Library

Weekly Hours: 26

Schedule: Sun 9:30 am to 5:00 pm; Mon 10:30 am to 6:00 pm; Wed 11:00 am to 4:00 pm; Thurs 10:30 am to 6:00 pm

Job Start Date: October 25, 2026

Pay Grade: 7

Min Wage: $35.56

Max Wage: $36.36

THE POSITION:

As a Customer Services Assistant 2 you will provide exceptional customer service, deliver library and literacy programs, The Playground™ , events, tours and group presentations within the library, in the community and virtually in consultation with Librarian 3, 2, or 1, Library Supervisor 4 or 2.

HERE IS WHAT YOU CAN BRING:

  • Proven commitment to providing exceptional customer service
  • Strong team spirit
  • A friendly, patient and outgoing personality
  • Desire and experience in developing children, teen and adult programming
  • Demonstrated proficiency in readers’ advisory, reference search strategy, and reference interview techniques
  • Demonstrated ability and skills to plan, organize, promote and deliver a variety of creative programs, including The Playground™ , within minimum supervision, to all ages and abilities. This can be done either in library, in the community, or virtually.
  • A solid work ethic and self-motivation
  • Knowledge of automated library systems
  • A curiosity and ability to work with and learn new technologies, including a variety of technologies (e-readers, tablets, etc.)
  • A goal to strive for excellence
  • Computer experience with Microsoft Office plus excellent keyboarding skills
  • Eagerness to grow your skills, learn and explore
  • Accurate keyboarding skills of 45 wpm.

POSITION REQUIREMENTS:

  • Diploma in Library and Information Technology from a recognized institution
  • Up to six months work related and on the job customer service experience
  • Ability and skill to plan, organize and deliver a variety of children, teen, adult and literacy programs

ADDITIONAL INFORMATION

  • Candidate should be prepared for a busy schedule of programming and outreach
  • Valid B. C. Drivers license (minimum level ‘N’) is an asset

Fraser Valley Regional Library is committed to maintaining a diverse and inclusive workplace and recognizes that a working environment that encourages input from all perspectives can only enhance our services to the public. We invite candidates who bring a diversity of thought, skills, and experiences to apply and thank you in advance for your interest and contributions.

Atira Women's Resource Society

About Atira Women's Resource Society

Our mission at Atira Women's Resource Society is twofold: to provide direct services to women and children fleeing violence, and to raise awareness of all forms of gendered violence through education and advocacy.

Since 1983, Atira has offered safe and supportive housing to women and children impacted by violence, as well as a range of services in Vancouver's Downtown Eastside, Burnaby, Surrey, White Rock, and Richmond.

These services include: long-term and transitional housing, shelter programs, housing outreach and homelessness prevention programs, outreach to senior women and First Nations, Metis and Inuit women affected by violence, support for parents and children who witness abuse, legal support, Stopping the Violence counseling, the 16-step program, and self-employment initiatives.

Our programs are accessible to anyone who identifies and lives full time as a woman and who experiences gendered violence and misogyny, including trans, two spirit and intersex women and or those who identify with a femme of centre non-binary gender.

Critical to the development of our programs and services, Atira's work is informed by the understanding that women's experience of violence often intersects with poverty, racism, substance use, and lack of support for mothering. We also recognize that in addition to providing safety and respect, all of our programs must invite and encourage women’s collaboration and that women must have the opportunity to be active participants in all of our services.

Every woman and child has the right to live without abuse. To learn more about Atira's philosophy, mission, and work in the Metro Vancouver Area, please visit www.atira.bc.ca

Industry
Nonprofit & NGOs
Company Size
201-500 employees
Headquarters
Vancouver, CA
Year Founded
1983
Website
bc.ca
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