Atira Women's Resource Society

Customer Services Assistant 1

Atira Women's Resource Society  •  White Rock, CA (Onsite)  •  2 hours ago
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Job Description

Date closed: April 12, 2026

Job Type: Permanent
Affiliation: CUPE
Location: White Rock Library
Weekly Hours: 28
Schedule: Mon 8:30 am to 4:00 pm; Tues 8:30 am to 4:00 pm; Wed 12:30 pm to 8:00 pm; Thurs 12:30 pm to 8:00 pm
Job Start Date: April 27, 2026
Pay Grade: 5
Min Wage: $31.69
Max Wage: $32.44
THE POSITION:
Under the direction of the Librarian 3, Library Supervisor 1, 2, 3 and 4 or their designate, the Customer Services Assistant 1 provides exceptional customer service and performs duties necessary for efficient library operations.
HERE IS WHAT YOU CAN BRING:
• Demonstrated proficiency in customer service skills.
• Strong problem-solving skills required to interpret customer’s needs and offer solutions and alternatives.
• Ability to adapt quickly to changing situations and think on your feet.
• A broad interest in a variety of genres/authors.
• Demonstrated ability to use a computer including email, word processing, database searching and familiarity with automated library systems.
• Demonstrated proficiency and interest in using a variety of related digital devices.
• Ability to work independently and as part of a team.
• Strong interpersonal, oral and written communication skills.
• Ability to perform tasks with a high degree of accuracy and attention to detail.
• Accurate keyboarding skills of 30 wpm.
• Physical ability to perform the duties of the position.
• Aptitude and ability to perform basic troubleshooting of software and hardware.
POSITION REQUIREMENTS:
1. Completion of the following courses, or other equivalent courses from recognized institutions with library technician programs:
UFV: two out of three of the following:
• LIBT 100: Introduction to Libraries
• LIBT 140: Library Public Services
• LIBT 145: Online Searching
Or alternately,
Langara: two out of three of the following:
• LIBR 1120: Philosophy and Functions
• LIBR 2416: Reference Resources and Services
• LIBR 1111: Online Search and Information Handling
2. Up to six months work related and on the job experience.
3. Criminal Record check is required.

Fraser Valley Regional Library is committed to maintaining a diverse and inclusive workplace and recognizes that a working environment that encourages input from all perspectives can only enhance our services to the public. We invite candidates who bring a diversity of thought, skills, and experiences to apply and thank you in advance for your interest and contributions.
Atira Women's Resource Society

About Atira Women's Resource Society

Our mission at Atira Women's Resource Society is twofold: to provide direct services to women and children fleeing violence, and to raise awareness of all forms of gendered violence through education and advocacy.

Since 1983, Atira has offered safe and supportive housing to women and children impacted by violence, as well as a range of services in Vancouver's Downtown Eastside, Burnaby, Surrey, White Rock, and Richmond.

These services include: long-term and transitional housing, shelter programs, housing outreach and homelessness prevention programs, outreach to senior women and First Nations, Metis and Inuit women affected by violence, support for parents and children who witness abuse, legal support, Stopping the Violence counseling, the 16-step program, and self-employment initiatives.

Our programs are accessible to anyone who identifies and lives full time as a woman and who experiences gendered violence and misogyny, including trans, two spirit and intersex women and or those who identify with a femme of centre non-binary gender.

Critical to the development of our programs and services, Atira's work is informed by the understanding that women's experience of violence often intersects with poverty, racism, substance use, and lack of support for mothering. We also recognize that in addition to providing safety and respect, all of our programs must invite and encourage women’s collaboration and that women must have the opportunity to be active participants in all of our services.

Every woman and child has the right to live without abuse. To learn more about Atira's philosophy, mission, and work in the Metro Vancouver Area, please visit www.atira.bc.ca

Industry
Nonprofit & NGOs
Company Size
201-500 employees
Headquarters
Vancouver, CA
Year Founded
1983
Website
bc.ca
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