Job Description

About us:

North Star Health is a federally qualified health center located in Southern Vermont and New Hampshire. We are centrally located between larger cities like Boston, NYC, and Montreal Quebec. We are hiring enthusiastic dependable team players with a desire for a rewarding career in the medical field.

The Customer Service Representative/Release of Information Specialist works in collaboration with team members to deliver high quality care and contribute to a positive work culture, and shall represent North Star Health in a professional and courteous manner via all forms of communication. The main functions of this position will be processing medical records, along with other administrative responsibilities.

Customer Service Representative/Release of Information Specialist will:

• Assist patient and facility inquiries by phone, fax, email, in-person, and portal messages.
• Answer incoming phone calls
• Process ROI requests received in the timeframe established by North Star Health Policies and Procedures.
• Appropriately record ROI requests on disclosure log in accordance with North Star Health Policies and Procedures.
• Maintain an up-to-date accounting log of charts.
• Perform all duties in compliance HIPAA laws, Privacy Rule, and North Star Health Policies and Procedures.
• Scan and index incoming records.

Requirements

• One (1) year previous administrative support experience (preferred)
• High school diploma or equivalent (preferred)