Job Description

Date Posted: 22-11-24

Position: Customer servicer executive - Emirati female

Job location: Dubai - UAE

Candidate Must be in UAE

*high school / diploma holders / degree holder / freshers can APPLY

Key Responsibilities & Accountabilities:

• Customer Inquiries: Respond to customer inquiries and provide timely, accurate information on products, orders, and services.
• Order Management: Process and manage customer orders, ensuring accurate entry and timely fulfillment.
• Product Recommendations: Offer expert product recommendations and assist customers in selecting the right products based on their needs.
• Logistics Coordination: Coordinate with logistics to ensure on-time delivery and provide updates on order status.
• Issue Resolution: Professionally resolve customer complaints, returns, and issues, ensuring customer satisfaction at all times.
• Relationship Building: Build and maintain strong relationships with customers to drive loyalty and repeat business.
• Team Collaboration: Work closely with internal teams (sales, logistics, inventory) to ensure smooth order processing and fulfillment.
• Record Maintenance: Maintain accurate records of customer orders, communications, and feedback in the system for future reference.
• Customer Account Management: Update and manage customer account information, ensuring data accuracy.
• Customer Feedback: Monitor customer satisfaction through feedback and surveys, proactively taking action to improve service quality.

Requirements:

• Experience: Previous experience in customer service, sales, or a related role. Experience in the food industry is a plus.
• Communication Skills: Excellent verbal and written communication skills, with a strong ability to engage and assist customers.
• Problem-Solving: Strong problem-solving abilities and a customer-first attitude.
• Multitasking: Ability to manage multiple tasks simultaneously while maintaining attention to detail.
• Technical Proficiency: Proficiency in Microsoft Office Suite (Excel, Word, etc.) and experience with CRM or order management software.
• Teamwork: Strong collaborative skills to work with different teams and ensure smooth processes.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment.