Job Description

Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric’s innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential ‘Linc’ that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company’s website at https://www.lincolnelectric.com

Location: Padstow
Req ID: 29095

​

Job Responsibilities

• Interact with customers promptly and professionally via phone and electronic communications
• Build and maintain customer relationships
• Process customer product / parts orders in the required processing time as per instruction from the Customer Service Manager
• Maintain accurate records & filing as well as ensuring data integrity in line with departmental requirements
• Continue to build relationships with the Sales departments inclusive of actioning TSR’s enquiries and providing pricing and availability of stock
• Process distributor literature / collateral requests and action as may be required

Job Requirements

Minimum of 2 years experience working in a Customer Service environment

Strong customer service focus, call centre experience highly desirable

Experience with SAP desirable

Knowledge of Microsoft Office desirable

Excellent customer service skills and a willingness to go extra lengths to “delight the customer”

Ability to self-motivate and work within a diverse group of employees within customer service and other departments to meet company / business objectives

Good organisational skills

Ability to develop key internal and external relationships

Identify business needs / opportunities and can generate ideas for improvement

Good communication and interpersonal skills

Pleasant and professional phone manner

Knowledge of welding machines/consumables an advantage

Ability to work independently and also as part of a team

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.