Job Description

CarHop is adding an enthusiastic and proactive Customer Service/BDC Specialist to join our team!

Job Summary

In this role, you will be responsible for outbound calling to customers that have contacted us to set appointments with the sales staff and engaging with potential customers that call in and setting appointments at the lot for the sales staff. Also occasional face to face customer engagement should the volume dictate it on a daily basis.

This is a new position position for CarHop and uniquely about 50% of our Managers at every level promote from within across the country.

Benefits

• Guaranteed hourly pay $22.00/hour
• Full health benefits (Medical/Dental/Vision/Flex spend/401k w match)
• Paid time off and great work/life balance
• Monday - Friday hours // NO WEEKENDS!
• Opportunity for advancement
• A fun work environment filled with awesome people
• A rewarding job experience helping people drive & changing lives
• We give you the tools you need to succeed with regular training and coaching

Duties

• Receive inboud calls and make outbound calls to and from customers to set appointments and generate sales opportunities.
• Manage inbound inquiries with professionalism, providing exceptional customer service and information about products or services
• Utilize CarHop's CRM systems to track interactions, update client records, and monitor sales pipelines
• Follow up with leads regularly to nurture prospects and maximize conversion rates
• Collaborate with the sales team to develop strategies for outreach, lead qualification, and deal closing.
• Learn our sales process as during your week there will be occasionally face to face sales as well. We provide all resources to obtain a Colorado sales license for you

Experience

• Proven experience in inside sales, telemarketing, or B2B sales environments
• Familiarity with CRM systems such as Salesforce or similar platforms a plus but not required
• Demonstrated ability in consultative selling and customer service excellence
• Strong communication skills in English, both verbal and written
• Ability to handle inboud/outbound calling campaigns with enthusiasm and professionalism
• Previous phone sales or call center sales experience is a plus but not required; a willingness to learn is essential

Company Overview

At CarHop, we are dedicated to providing exceptional customer service and sales solutions to help clients achieve their goal of achieving transportation..

Our CarHop teams thrive on energy, motivation, and a commitment to excellence, ensuring a dynamic and rewarding work environment and customer experience.

Join us today to be part of a vibrant team dedicated to helping people drive!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, creed, age, sex, national origin, ancestry, marital status, familial status, pregnancy, disability (including those related to pregnancy or childbirth), military or veteran status, membership or non-membership in a labor organization, sexual orientation, gender identification, genetic information, status with regard to public assistance, or any other characteristic or activity protected under federal, state, or local law.