Job Description

Position: Customer Service Representative (Wolof language speaker)

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative (Wolof language speaker). As a company that values diversity and inclusivity, we are looking for someone who is fluent in Wolof and passionate about providing exceptional customer service.

Responsibilities:

- Communicate with customers via phone, email, and chat in Wolof language

- Respond to customer inquiries and provide accurate information about products and services

- Assist customers with product orders, returns, and exchanges

- Resolve customer complaints and issues in a timely and professional manner

- Collaborate with other departments to ensure customer satisfaction

- Maintain customer records and update information in the company database

- Continuously improve knowledge of company products and services to better assist customers

- Meet or exceed monthly performance metrics and goals

Requirements:

- Fluency in Wolof language is a must

- Excellent communication skills, both verbal and written

- Strong problem-solving and decision-making abilities

- Ability to multitask and work in a fast-paced environment

- Prior customer service experience is preferred

- Proficient in computer skills and ability to learn new systems quickly

- Flexibility to work weekends and holidays as needed

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a fluent Wolof speaker with a passion for providing exceptional customer service, we would love to hear from you. Apply now and become a part of our dynamic and diverse team at RayaCX.