InterScripts, Inc.

Customer Service - Voice Support Specialist

InterScripts, Inc.  •  Hyderabad, IN (Onsite)  •  1 day ago
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Job Description


Customer Service - Voice Support Specialist


Location:
Hyderabad
(Work from site)

Experience:
1 - 2 Years

Employment Type:
Full-Time

Shift:
Rotational shifts (24/7 support)

Joining:
Immediate


Program:
MyChart Support -
Voice


Job Description


We are urgently looking for a
Customer Voice Support
Specialist
to join our growing IT healthcare team.

The ideal candidate will handle
patient support calls, emails, and in-basket
requests
related to the MyChart portal.


You will be the first point of contact for patients and
healthcare providers, assisting with login issues, password resets, account
setup, and general MyChart troubleshooting.


This is a
priority position
with quick interview and
onboarding process!


Key Responsibilities


  • Handle
    inbound calls, emails, and in-basket messages for MyChart support.

  • Assist
    users with account access, password resets, and profile activation.

  • Troubleshoot
    login issues efficiently with high customer satisfaction.

  • Document
    all interactions accurately in the CRM/ticketing tool.

  • Escalate
    complex issues to Level 2 support or relevant departments when required.

  • Provide
    step-by-step guidance to users to help them navigate MyChart features.

  • Maintain service level agreements (SLAs) and
    ensure timely resolution


Requirements


  • 1 - 2
    years of experience in
    Health care customer support (Voice) / MyChart
    or Epic Support
    -
    Voice

  • Excellent
    communication skills – both verbal and written (4.5 – 5 rating is mandated
    to qualify)

  • Strong
    customer service orientation and problem-solving ability.

  • Comfortable
    handling multiple channels (phone, email, and ticket systems).

  • Basic
    understanding of healthcare workflows or EHR (Electronic Health Records) /EMR
    (Electronic Medical Records) systems is a plus.

  • Immediate
    joiners or short notice period (10 Days preferred).


Education


  • Graduate
    in any discipline.

  • Healthcare/Customer support background preferred.
InterScripts, Inc.

About InterScripts, Inc.

InterScripts delivers comprehensive IT services and solutions across multiple industries, supporting both commercial enterprises and government organizations. Our core capabilities include system integration, application development, application support, data extraction, data conversion, and enterprise data management.

We help organizations modernize operations by strengthening data governance frameworks, integrating enterprise systems, and streamlining workflows by reducing operational costs, minimizing risk, and improving data accessibility and decision-making.

InterScripts is a leader in data management solutions, offering secure data archival and legacy system decommissioning through our platform, BytePad. Our digital transformation expertise enables clients to modernize legacy environments, optimize infrastructure, expand self-service capabilities, and improve operational efficiency across the enterprise.

As a HITRUST r2, SOC 2 Type II, ISO 27001:2022, and ISO 9001-certified organization, we are committed to minimizing risk and ensuring the successful development, support, and long-term maintenance of mission-critical systems. Our services and staffing solutions are designed to deliver measurable value, scalability, and long-term sustainability.

Healthcare Expertise

InterScripts supports large healthcare organizations with a comprehensive range of specialized services, including:

Data Governance and Data Management

System Integration

Application Support (Tier 1, Tier 2, and Tier 3)

MyChart Support and Clinical service Desk

Data Archival and Legacy System Decommissioning

EHR and ERP System Transition and Conversion

CRM Platform Implementation and Support (ServiceNow, Salesforce, Microsoft Dynamics)

Within the healthcare domain, we specialize in EHR and ERP system transitions, structured data migration, and system conversion, ensuring seamless modernization while maintaining data integrity, regulatory compliance, and operational continuity.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
South Riding, Virginia
Year Founded
2017
Website
interscripts.com
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