Job Description

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Customer Service Travel Helpdesk

Location: Brisbane, Australia
Company: Allianz Partners

About the Role

Join Allianz Partners as a Customer Service Consultant in our Travel Helpdesk team. In this role, you’ll deliver exceptional service by managing inbound and outbound calls, supporting customers with travel-related enquiries, and ensuring timely, accurate resolutions.

You’ll be part of a supportive team environment with strong career development pathways in a global organisation.

Key Responsibilities

• Deliver exceptional customer service across phone-based interactions
• Understand customer needs and provide timely, accurate resolutions
• Promote customer satisfaction and retention
• Handle complex enquiries and complaints, escalating where required
• Provide clear and consistent information on products, services, and entitlements
• Verify customer eligibility and coordinate service delivery
• Maintain accurate call notes and incident records
• Achieve individual and team KPIs
• Support continuous improvement initiatives
• Build strong relationships with colleagues and stakeholders
• Participate in ongoing training, coaching, and personal development

What You Bring

Qualifications

• Completion of Year 12 (or equivalent)
• Certificate III/IV in Telecommunications (advantageous)
• A strong commitment to ongoing learning and development

Technical Skills

• Basic to intermediate Microsoft Office skills (Outlook, Word, Excel)
• Good typing and computer literacy skills

Core Capabilities

• Strong problem-solving and analytical thinking
• Ability to self-manage performance in a fast-paced environment
• Excellent communication and interpersonal skills
• High level of empathy and customer focus
• Ability to remain calm and professional under pressure
• Strong teamwork and collaboration skills
• Awareness of cross-cultural communication

Risk & Compliance

• Adherence to company policies and compliance requirements
• Ability to identify and escalate risks appropriately

About Allianz Partners

Allianz is a global leader with a workforce of over 140,000 employees supporting more than 80 million customers worldwide. At Allianz Partners, we specialise in travel insurance, assistance services, and international solutions, operating across 34 countries.

Our culture is built on two core values: “Dare & Care” — we empower our people to innovate while genuinely caring for customers and colleagues.

What We Offer

• Structured training and development programs
• Career progression opportunities in a global organisation
• Supportive and inclusive team environment
• Health and wellbeing initiatives
• Work-life balance and flexible arrangements
• Access to international career mobility

Why Join Us?

This is an excellent opportunity for graduates or early-career professionals to build a career in customer service, travel, and insurance within a globally recognised organisation.

97677 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.