Customer Service Consultant – Travel (24/7)

Location: Brisbane
Department: Travel Assistance
Employment Type: Full-time (Shift-based)

About the Role

Join Allianz Partners as a Customer Service Consultant within our 24/7 Travel Assistance team, where no two days are the same. In this fast-paced, high-impact role, you’ll support customers when they need us most—delivering timely, accurate, and compassionate assistance across a range of travel-related situations.

You’ll work in a collaborative, digitally enabled environment, using modern systems and tools to deliver efficient, high-quality outcomes while maintaining a strong human touch.

What You’ll Do

• Provide end-to-end customer support for travel assistance enquiries in a 24/7 environment
• Manage high-volume interactions across calls and digital channels with professionalism and empathy
• Assess situations, solve problems, and coordinate appropriate solutions in real time
• Accurately document customer interactions using internal systems and workflows
• Collaborate with internal teams and global partners to deliver seamless service
• Adhere to compliance, regulatory, and quality assurance standards at all times
• Contribute to continuous improvement initiatives and service excellence

What You’ll Bring

• Previous experience in a customer service role (insurance, travel, or emergency services highly regarded)
• Strong communication and interpersonal skills with the ability to build trust quickly
• Confident problem-solver with sound judgement and attention to detail
• Ability to multitask and prioritise effectively in a dynamic, outcome-driven environment
• Comfortable using digital systems and adapting to evolving technologies
• Resilience and composure when working under pressure
• A genuine passion for helping people when it matters most

Working Environment

• 24/7 rotating roster, including nights, weekends, and public holidays
• Call centre environment supported by collaborative teams and modern tools
• Fast-paced, high-trust setting where adaptability and teamwork are key

Who We Are

At Allianz, we are driven by a simple purpose: we secure your future With a global presence and a culture built on care and courage, we empower our people to grow, collaborate, and make a meaningful impact.

Allianz Partners brings together expertise across travel, health, automotive, and assistance services. With 15,000 employees across 34 countries, our teams reflect a truly diverse and globally connected workforce—united by a shared commitment to innovation and customer care, anytime, anywhere.

What We Offer

• Structured training and ongoing career development opportunities
• Access to global mobility and internal progression pathways
• A supportive, inclusive culture that values your individuality
• Wellbeing programs designed to support your mental, physical, and financial health
• Flexible work practices to help you balance life and work

Ready to Apply?

If you thrive in a fast-paced environment and want to make a real difference in people’s lives, we’d love to hear from you.