Job Location: Reading, PA 19606,
Position Type: Full Time,
Job Shift: Office Hours,
Job Category: Customer Service, Join the Easypak Team as a Customer Service/Transportation Specialist at Our Reading, PA Facility!
Are you ready to take on a dynamic role that’s both challenging and rewarding? Easypak, a global leader in thermoformed packaging solutions, is on the hunt for a top-tier Marketing Manager to join our fast-paced team at our Reading, PA facility. We’re a world-class company, and we’re looking for world-class talent—people who aren’t afraid to roll up their sleeves, get their hands dirty, and contribute to our mission of delivering high-performing packaging solutions across various industries.
About Easypak: Easypak provides dependable, high-performing plastic packaging solutions used in food, consumer goods, medical, and industrial applications worldwide. With a focus on innovation and customer satisfaction, we strive to set the benchmark in the packaging industry. Visit us at www.easypak.com to learn more about what we do and how we do it.
Why Work with Us? At Easypak, we don’t just work—we dream big, get stuff done, and have fun while doing it. We’re looking for candidates who thrive in a fast-paced environment, who are eager to take on challenges, and who are dedicated to building and maintaining superior customer relationships. If you have a can-do attitude, a passion for getting things right the first time, and a desire to be an essential part of everyday life, then we want you on our team.
Your Role as a Customer Service/Transportation Specialist: This role is accountable for processing customer orders, answering customer inquiries, investigating and resolving customer complaints, maintaining accurate customer data, and scheduling shipments. In addition, the incumbent is a critical member of a small team and plays a significant role in improving process, assisting on improvement projects, and creating positive relationships across the company locations.
I. Processing Customer Orders
Verify accuracy of purchase orders including quantity, price, stock availability, lead times, delivery windows, etc.
Send order confirmations to customers within 24 hours
Interact with production, warehouse, sales, logistics and engineering to ensure that customers’ orders are being made and received on time.
Inform customers and sales of any production or shipping delays.
II. Customer Inquiries
Answer all calls and emails from customers in a timely manner.
Direct any product questions to sales team to recommend appropriate packaging solutions.
Guide customers on billing, lead times, stock inventory items and custom orders.
III. Customer Complaints or Issues
Investigate Customer Complaints (RMA) to verify facts, recommend appropriate company solutions, and communicate company position to customers in a positive manner.
Share patterns of complaints to customer service management and recommend solutions and/or learnings on how to avoid similar issues.
Update IQMS system to log complaints (RMA) and ensure all critical data is accurate, and system is updated during the resolution phase.
IV.IQMS Data Maintenance
Ensure customer profile is accurate, ex buyer contact phone and email, customer shipping address(es), receiving contact and hours.
V. Logistics
Use Order Report and Freight Deployment Tool to book customer shipments and add orders to the DOC schedule.
Communicate with production to ensure orders are completed and shipped on time.
Alert customer when customer pick-up orders are ready.
Alert customer service or management of any issues.
VI. Continuous Improvement
Recommend changes and/or improvements to existing processes and/or tools.
Assist with forming and updating Standard Operating Procedures.
· High School Diploma required. Bachelor’s Degree preferred
· 5 – 10 years of experience in customer service
· Experience within a manufacturing environment preferred
· Microsoft Office computer skills are required
Hours can be adjusted if requested within reason.
Ready to Join Us? If you’re an exceptional candidate with a passion for excellence and a commitment to getting things done right, we want you on our team. Don’t miss out on this exciting opportunity—apply now and start making a difference with Easypak.
Visit www.easypak.com for more information about Easypak.
Easypak is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and providing equal employment opportunities regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Candidates Only—No Third Parties.
Easypak offers dependable, high-performing plastic packaging in a variety of industries for food, consumer goods, medical and industrial applications.
At Easypak, a solutions-based approach, led by a team of industry experts, is used to design and manufacture quality packaging solutions that are tailored to meet the specific needs of our customers.
Our expertise spans from diverse single layer containers to more complex multi-layer-material MAP containers. We pride ourselves on both the quality of products and our attentive and responsive customer service. We engage with our customers from the initial packaging concept through product commercialization viewing our role not just as a supplier, but as a partner to our customers.
