SkillBridge Academy is a forward-thinking educational institution dedicated to bridging the gap between academic excellence and real-world success. We empower students and professionals through innovative programs, strategic partnerships, and career-focused training initiatives. Our commitment to integrity, growth, and measurable impact has positioned us as a trusted leader in professional development and academic advancement.
SkillBridge Academy is seeking a skilled and motivated Customer Service Trainer to join our Kansas City team. This role is responsible for designing and delivering engaging training sessions that enhance customer service standards, improve communication skills, and foster a culture of excellence.
The ideal candidate will be passionate about mentoring others, confident in public speaking, and committed to developing high-performing customer-facing teams.
Responsibilities
Develop and deliver structured customer service training programs for new hires and existing staff
Facilitate workshops focused on communication, problem-solving, and service excellence
Evaluate trainee performance and provide constructive feedback
Collaborate with management to identify training needs and skill gaps
Maintain training materials and update content to reflect evolving service standards
Track progress and prepare reports on training outcomes and effectiveness
Strong verbal and written communication skills
Excellent presentation and facilitation abilities
Ability to lead groups and inspire professional growth
Strong organizational and time-management skills
Adaptability and a solution-oriented mindset
Commitment to maintaining high standards of professionalism
Competitive salary ($41,000 – $45,000 annually)
Opportunities for professional growth and advancement
Ongoing training and skill development programs
Collaborative and supportive work environment
Structured career progression within the organization
Welcome to SharpContra, where marketing meets mischief, and creativity knows no bounds! We’re not your average marketing firm – we’re a powerhouse of innovative thinkers, trendsetters, and trailblazers who are passionate about helping brands shine in the spotlight.
Who We Are:
At SharpContra, we’re a dynamic team of marketers, designers, strategists, and storytellers united by our love for all things creative. With a blend of expertise, enthusiasm, and a touch of irreverence, we’re here to shake up the marketing world and inject some fun into every project we touch.
Our Philosophy:
We believe that marketing shouldn’t be a chore – it should be an adventure! That’s why we approach every project with a sense of curiosity and playfulness, always ready to explore new ideas and push the boundaries of what’s possible. Whether we’re crafting a killer campaign or designing a jaw-dropping brand identity, we’re committed to delivering results that make both our clients and us proud.
What Sets Us Apart:
Innovation with Attitude: We’re not afraid to think outside the box – in fact, we’ve never even seen the box! With a bold approach to creativity and a penchant for the unexpected, we’ll help your brand stand out in a sea of sameness.
Passion for Collaboration: We believe that the best ideas are born from collaboration. That’s why we work closely with our clients every step of the way, ensuring that their vision is brought to life with precision and flair.
Results-Driven Excellence: While we love to have fun, we take our work seriously. Our team is dedicated to delivering measurable results that drive growth, engagement, and – most importantly – smiles.
