GG Media is a forward-thinking advertising firm dedicated to helping brands elevate their presence through strategic, innovative, and impactful marketing solutions. We combine creativity with data-driven insight to deliver campaigns that resonate, inspire, and drive measurable results. Our team values professionalism, collaboration, and growth, offering an environment where talent thrives and ideas become reality.
We are seeking a dedicated and dynamic Customer Service Trainer to join our team in Philadelphia. In this role, you will be responsible for developing impactful training programs that support the performance, confidence, and success of our customer service representatives. Your work will directly shape the quality of service we provide and help maintain our commitment to outstanding customer care.
Responsibilities
Develop, plan, and deliver training programs focused on customer communication, product knowledge, and service excellence.
Conduct onboarding sessions for new hires to ensure a smooth transition into their roles.
Evaluate the effectiveness of training sessions and make improvements as needed.
Provide continuous coaching and support to team members to enhance performance.
Update training materials regularly to reflect new procedures, systems, and brand standards.
Collaborate with management to identify skill gaps and propose targeted training solutions.
Strong verbal and written communication skills.
Ability to lead groups, create engaging training environments, and adapt to different learning styles.
Excellent organizational and time-management abilities.
Problem-solving mindset with attention to detail.
Ability to work independently and collaboratively with cross-functional teams.
Competitive salary aligned with experience and skill level.
Professional development and growth opportunities within the company.
Supportive and collaborative work environment.
Opportunities to contribute to impactful training initiatives.
Welcome to SharpContra, where marketing meets mischief, and creativity knows no bounds! We’re not your average marketing firm – we’re a powerhouse of innovative thinkers, trendsetters, and trailblazers who are passionate about helping brands shine in the spotlight.
Who We Are:
At SharpContra, we’re a dynamic team of marketers, designers, strategists, and storytellers united by our love for all things creative. With a blend of expertise, enthusiasm, and a touch of irreverence, we’re here to shake up the marketing world and inject some fun into every project we touch.
Our Philosophy:
We believe that marketing shouldn’t be a chore – it should be an adventure! That’s why we approach every project with a sense of curiosity and playfulness, always ready to explore new ideas and push the boundaries of what’s possible. Whether we’re crafting a killer campaign or designing a jaw-dropping brand identity, we’re committed to delivering results that make both our clients and us proud.
What Sets Us Apart:
Innovation with Attitude: We’re not afraid to think outside the box – in fact, we’ve never even seen the box! With a bold approach to creativity and a penchant for the unexpected, we’ll help your brand stand out in a sea of sameness.
Passion for Collaboration: We believe that the best ideas are born from collaboration. That’s why we work closely with our clients every step of the way, ensuring that their vision is brought to life with precision and flair.
Results-Driven Excellence: While we love to have fun, we take our work seriously. Our team is dedicated to delivering measurable results that drive growth, engagement, and – most importantly – smiles.
