Sonova Group

Customer Service (Temporary)

Sonova Group  •  Alicante, ES (Hybrid)  •  2 hours ago
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Job Description

Formando parte del equipo de Atención al Cliente, serás el punto de contacto clave para nuestros clientes, gestionando sus necesidades de acuerdo con los procedimientos de la compañía y colaborando estrechamente con diferentes áreas internas. A cambio de tu orientación al cliente, habilidades de comunicación y capacidad de organización, encontrarás un entorno colaborativo que impulsa tu desarrollo profesional y la excelencia en el servicio.

More about the role

  • Atención telefónica para consultas, reclamaciones, incidencias y pedidos
  • Gestión y procesamiento de abonos administrativos en el sistema
  • Resolución de incidencias en coordinación con otros departamentos (logística, comercial, order entry, entre otros)
  • Soporte a los delegados comerciales en la gestión con clientes y coordinación de envíos de material
  • Registro, seguimiento y resolución de incidencias en CRM (Salesforce), contribuyendo a la mejora continua

More about you

  • Formación media o superior en Administración Comercial o similar
  • Experiencia mínima de 2 años en funciones administrativas generalistas y atención al cliente
  • Excelentes habilidades de comunicación, con orientación al cliente y atención al detalle
  • Capacidad para construir relaciones, trabajar en equipo y gestionar prioridades
  • Persona organizada, proactiva y orientada a la resolución de problemas y objetivos
  • Nivel de inglés B2
  • Usuario/a medio de Office; conocimientos de SAP y CRM (Salesforce) valorables.

More about what we offer

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

For this vacancy only direct applications will be considered.

Sonova Group

About Sonova Group

Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From personal audio devices and wireless communication systems to audiological care services, hearing aids, and cochlear implants. Our product brands – Phonak, Unitron, Sennheiser (under license), and Advanced Bionics – create compelling new products to offer the optimal solution for an ever growing consumer base through our globally diversified sales and distribution channels, including our well established global audiological care business. With a presence in over 100 countries and more than 19,000 employees, we leverage our global infrastructure and local roots. We aim for an inclusive work environment and culture that fosters a good balance of family and work-life for everyone. Our workforce is made up of 110 nationalities across 4 generations.

In 2006, Sonova founded the non-profit Hear the World Foundation, which seeks to give children living with hearing loss access to audiological care in low- to middle-income countries.

Industry
Manufacturing & Production
Company Size
5,001-10,000 employees
Headquarters
Stäfa, CH
Year Founded
Unknown
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