Full time
Join the MercyOne Family!We are looking to hireaCustomer Service Technician II
At MercyOne, health care is more than just a doctor’s visit or a place to go whenyou’rein need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.
MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and Level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Otherservices include a trauma center, a CARF-accredited inpatient rehabilitation unit, orthopedics, retail pharmacies, palliativecareand a wide range of outpatient and community servicesMercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home.
In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has beendesignateda Magnet hospital four consecutive times – the nation’s most prestigious award for nursing excellence.
Performs duties related to delivery, set-up, installation and/or fitting of home medical equipment (HME). Ensures equipment is appropriate and safe for home use by the client/caregiver and instructs client/caregiver on use of equipment following manufacturer’s guidelines, regulatory standards, and home medical equipment policy/procedure. Assures that the proper documentation is obtained from the client and paperwork is completed in a timely and accurate manner. Must demonstrate the characteristics of excellence in customer service to positively promote MercyOne to all customers.
Listschedule requirements, hours,weekendand holiday requirements.
Effective written and verbal communication skills. Good interpersonal skills. Able to work independently with limited supervision and exercise good decision-making skills.
Ability to work with a diverse population of all age groups and in settings that may be less than desirable to the employee.
Able to organize, prioritize and function in a fast-paced environment and adapt to changes while maintaining efficiency and composure. Completes work in a timely and accurate manner
High school diploma or equivalent.
Current operator’s license with a good driving record.
Knowledge or background in home medical equipment preferred.
Colleagues ofMercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughoutthe system!
VisitMercyOne Careersto learn more about the benefits, culture, and career development opportunities available to you atMercyOneHealth Systemcircleofcare
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 123,000 colleagues and nearly 27,000 physicians and clinicians caring for diverse communities across 26 states. Nationally recognized for care and experience, the Trinity Health system includes 88 hospitals, 135 continuing care locations, the second largest PACE program in the country, 136 urgent care locations and many other health and well-being services. Based in Livonia, Michigan, its annual operating revenue is $21.5 billion with $1.4 billion returned to its communities in the form of charity care and other community benefit programs.
