Title: Customer Service Technician (Document Prep - Part-time) - Gate City 03418
State Role Title: Customer Service Representatives
Hiring Range: $19.72. Prior relevant DMV work experience may increase the wage rate.
Pay Band: 3
Agency: Department of Motor Vehicles
Location: GATE CITY CSC
Agency Website: dmv.virginia.gov
Recruitment Type: General Public - G
Job Duties
Join the DMV Team!
The Virginia DMV seeks a service-driven, detail-oriented professional to join our Gate City Customer Service Center as a Part-Time Customer Service Technician In this role, you’ll provide front-line customer support, ensure compliance with policies and regulations, and help Virginians access the essential services they need.
What You’ll Be Doing:
As a Customer Service Technician, your primary focus will be ensuring accuracy and quality in the work processed at our Customer Service Centers. You’ll play a key role in supporting DMV operations by:
Performing liability audits on customer transactions to ensure accuracy and compliance.
Review entries in our automated system and flag any critical errors for management follow-up.
Logging findings using an automated tracking form helps keep service standards high and operations running smoothly.
But that’s not all—this is a dynamic position where every day brings something new. You may also:
Assist customers in person by reviewing, analyzing, and processing a wide range of transactions such as vehicle registrations, titling, tax collection, and issuing driver’s licenses and IDs.
Use a variety of systems and tools, including cash drawers, credit card machines, and DMV computer modules.
Administer vision screenings and both written and electronic driving tests.
Ensure that all services are completed per state and federal guidelines.
We provide comprehensive training to help you succeed in every part of this role, even if you're new to DMV processes or auditing tasks.
We’d love to hear from you if:
You enjoy helping people and solving problems.
You are detail-oriented, reliable, and ready to learn.
You’re looking for a job that’s more than just a job—a chance to grow, serve your community, and be part of a supportive team.
This wage position is limited to working no more than 1,500 hours per agency during the 12 months of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12 months. This wage position offers no state benefits.
Why DMV?
The Virginia DMV proudly serves over 6.2 million drivers and 8.4 million registered vehicles. We also support a wide range of businesses and government agencies. Our team lives by our core values— Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT)—in everything we do.
Ready to Start Your Journey?
If you're passionate about public service, eager to learn, and looking for a role with real growth potential, we’d love to hear from you!
Minimum Qualifications
Additional Considerations
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.
All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.
As a condition of employment, DMV will be alerted of any convictions for moving violations, including suspension of license.
Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to assess your skills in the screening process properly. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Contact Information
Name: DMV Employment
Phone: (804) 367-0528
Email: employment@dmv.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
The Commonwealth of Virginia is located in the South Atlantic region of the United States. It was the 10th state to be admitted to the Union on June 25, 1788. Home to approximately 8 million residents, Virginia is the 12th most populous state in the United States. The capital is Richmond, and its most populous city is Virginia Beach.
The narrative history of the Commonwealth of Virginia often begins with the founding of Jamestown in 1607, near what is now modern day Williamsburg, Virginia. Jamestown became the first permanent English settlement in the New World, and the Virginia General Assembly, established on July 30, 1619, is now recognized as the oldest legislative body in the western hemisphere. When Virginia became a royal colony in 1624, the robust tobacco trade that had been developing in Virginia helped establish the American colonies as a powerful economic force. During the American Revolution, Virginia witnessed the final surrender of British forces at Yorktown and later became known as the birthplace of many revolution-era figures and future American presidents, including George Washington and Thomas Jefferson. To date, 8 United States presidents have been born in Virginia, more than in any other state.
The modern government of Virginia is nearly identical in structure to the federal government, and is divided into 3 branches, these being the executive, legislative, and judiciary branches. The Virginia General Assembly is comprised of the 100-member House of Delegates and the 40-member Senate. A governor and lieutenant governor are elected every 4 years. Governors cannot be elected to or serve consecutive terms. Virginia’s judicial system consists of the Supreme Court of Virginia and the Court of Appeals of Virginia, the Circuit Courts, and the lower General District Courts and the Juvenile and Domestic Relations District Courts. Virginia has 13 electoral votes in presidential elections, and possesses 11 seats in the U.S. House of Representatives.
