Full time
Day Shift
Position Purpose:
The Customer Service Technician delivers, sets up, teaches use and safety and maintains home medical equipment.
What you will do:
Schedules deliveries with customers and makes phone calls prior to delivery.
Prepares equipment/supplies for delivery toclientby making sure it is complete and in safe and proper working order prior to leaving warehouse and home.
Delivers equipment/supplies to client's place of residence and in-house, sets up equipmentand teaches useaccording to MercyOne North IowaHomeMedical Equipment'spolicy, manufacturer's instructions, and provides exceptional service.
Communicates to client pertinent MercyOne Home Medical Equipmentservices and billing information.
Completes all documentation (such as sales orders, equipment checklist) andsubmitswithin 24 hours of deliveryEnters PHI data into the HME software, creates sales order,obtainssignatureanddocumentspatient notes.
Instructs,observesand documents client/family return demonstrations on the correct and safe use of equipment.
Maintains company vehicle to be clean and in good working orderMaintains clean and dirty areas invehicleDocumentsvehicle maintenance.
Assistswith inventory management, recording inventory levels, re-stocking, cleaning equipment,assistingwith preventative maintenance and repair activities.
Hours/Schedule:
M-F 8-4:30 with rotating on-call for evenings/weekends/holidays. On-call is every 2-3rd week. Ability to lift up to 75 lbs.
Minimum Qualifications:
Education:
High School diploma or GEDrequired
Experience:
Previoushome care and/or delivery experience, preferred.
A minimum ofone yearrecent general work experiencerequired
Durable Medical Equipment knowledge
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 123,000 colleagues and nearly 27,000 physicians and clinicians caring for diverse communities across 26 states. Nationally recognized for care and experience, the Trinity Health system includes 88 hospitals, 135 continuing care locations, the second largest PACE program in the country, 136 urgent care locations and many other health and well-being services. Based in Livonia, Michigan, its annual operating revenue is $21.5 billion with $1.4 billion returned to its communities in the form of charity care and other community benefit programs.
