Sécheron SA

Customer Service Technician

Sécheron SA  •  Manchester, GB (Onsite)  •  7 days ago
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Job Description

With over 140 years of Swiss engineering heritage, Sécheron Hasler Group is a global leader in high-power electrical and electronic equipment. Our solutions power railways, renewable energy, DC and AC networks, and industrial systems worldwide trusted for their precision, reliability, and innovation.

HaslerRail AG is proud of its more than 130-years tradition in the field of railway technology. With its headquarters in Bern, Switzerland, we are the world leader in on-board electronics for railway vehicles with a steadily growing product portfolio. All over the world, the name Hasler is synonymous of Swiss quality in the railway market. For the expansion of our team, we are seeking to hire in Manchester a dynamic and motivated Customer Service Technician.

Main Tasks

  • Provide technical support and service for HaslerRail’s on-board electronics (data recorders, HMIs, speed sensors, energy metering, gateways). Ensure high availability and safety for customer fleets through troubleshooting, repairs, calibrations, and training.
  • Diagnose and resolve hardware/software issues.
  • Perform repairs, overhauls, and calibrations (workshop & field).
  • Deliver preventive maintenance under SLAs.
  • Provide customer training and technical support.
  • Collaborate with engineering and quality teams for improvements.
  • Ensure compliance with safety and railway standards.

Requirements

  • Technical education in electronics/electromechanics.
  • 3+ years hands-on repair/testing experience.
  • Knowledge of railway electronics and communication systems (WTB/MVB/Ethernet).
  • English required; German/French a plus.
  • Willingness to travel (20–30%).
  • Customer-oriented, precise, proactive.
  • Familiarity with the railway or broader transportation sector.
  • Previous exposure to CRM systems and digital service platforms.
  • Ability to interpret basic technical documentation or schematics.

Benefits

We foster flat hierarchies and direct communication, enabling quick decisions and strong collaboration across all levels. You’ll be trusted with real responsibility and encouraged to take initiative, with plenty of opportunities to grow both personally and professionally.

Sécheron SA

About Sécheron SA

Sécheron SA is focused on railway industry, and industrial segments manufacturing high power electric equipment. We design, manufacture, test and deliver products and solutions covering the following scope

Electrical Safety Solutions

Sécheron SA offers an extensive range of products, solutions and services dedicated to the switching and protection of high voltage traction and auxiliary equipment installed on railway and mass transit vehicles. Our ranges of DC and AC circuit breakers, contactors and disconnecting switches, as well as master controllers and wheel flange lubricators, are used on locomotives, conventional and high-speed trains, EMU's, metros, light rail vehicles, tramways and trolley buses.

Traction Power Systems

Sécheron SA offers a complete range of components, solutions, systems and services for DC Traction Substations powering and protecting mass transit and railway networks. With more than 60 years experience in this activity, Sécheron has developed a unique expertise making our equipment to be used in most of the major cities worldwide operating metros and light rails networks, as well as in countries equipped with DC railway lines. Starting from the delivery of individual components such as DC circuit-breakers, disconnect switches or protection and control devices, Sécheron supplies up to the complete DC substation, including transformer-rectifier groups, DC switchgear, regenerative inverter/energy storage systems and other panels. Supported by a strong and expertise project management and engineering team, we also offer a complete range of services to guarantee the quality and performances of the project and equipment.

Industry
Manufacturing & Production
Company Size
201-500 employees
Headquarters
Satigny - Geneva, CH
Year Founded
Unknown
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