Smart Energy

Customer Service Technical Support

Smart Energy  •  Byron Bay, AU (Onsite)  •  5 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.
35
AI Success™

Job Description

Ready to step into a role where your technical skills actually make a difference?

Join one of Australia’s fastest-growing home electrification companies and play a key role in keeping solar and battery systems running at their best. This is your chance to work at the intersection of tech, sustainability, and real-world problem solving.

🌟 Why You’ll Love This Role

  • Purpose-Driven Work – Help Australians transition to smarter, cleaner energy
  • 📈 Growth & Development – Build your technical capability in a booming industry
  • 🤝 Collaborative Team – Work closely with Customer Service, Maintenance & Tech teams
  • 🧠Problem-Solving Focus – No two days are the same

🚀 The Opportunity
This is a hands-on, high-impact role sitting at the centre of operations. You’ll be the go-to technical expert supporting our Customer Service team, helping diagnose issues, guide solutions, and ensure our customers get the most out of their solar and battery systems.

You’ll work closely with internal teams and external manufacturers, giving you exposure across the full lifecycle of our systems - from troubleshooting and performance monitoring through to warranty and maintenance coordination.

If you enjoy solving problems, working with data, and being the person people rely on when things need fixing - this is the role for you.

🔧 What You’ll Be Doing

  • Provide technical support and guidance to Customer Service teams on solar PV & battery systems
  • Troubleshoot system issues and recommend solutions
  • Liaise with manufacturers for technical support and warranty approvals
  • Interpret technical faults and coordinate site visits with maintenance teams
  • Monitor system performance remotely to identify issues or anomalies
  • Support warranty tracking, processes, and documentation
  • ✅ What We’re Looking For

  • 1-2 years experience in a technical support or similar role
  • Strong IT skills or technical aptitude
  • Data management experience with high attention to detail
  • Confident communicator with strong interpersonal skills
  • A natural problem-solver who can work autonomously
  • ⭐ Bonus Points If You Have

  • Solar PV or battery system knowledge or renewable industry experience
  • Electrical background or hands-on technical experience
  • Why Join Smart Energy? ⚡
    Smart Energy isn’t just another workplace - we’re a high-growth, high-performing business that invests in its people.
    ⚡ Clear development and progression opportunities
    ⚡ Supportive, collaborative team environment
    ⚡ Hands-on exposure to logistics within a rapidly scaling national business
    ⚡ Great culture with Friday drinks, team lunches, and company events
    ⚡ Incredible annual Christmas Party (Byron Bay or Sydney)
    With our continued growth, career pathways beyond this role are inevitable for the right person.
    👉 Apply now and build your logistics career with a company powering Australia’s clean energy future.
    #SmartEnergyGroupOps
    Smart Energy

    About Smart Energy

    Smart Energy was founded to help Australia realise its full solar potential through harnessing our lucky country’s abundance of sun. As a vertically integrated solar technology company, our mission is to save the planet, one roof at a time. We’re reducing the energy costs of Australian households and businesses while improving the nation's green credentials.

    In 2016 long-time friends Elliot Hayes and Beau Savage co-founded the company after having worked in Solar since finishing school. In this short time, Smart Energy has grown to more than 200 staff with offices in Byron Bay, Newcastle, Sydney, Hobart, Adelaide, Wollongong, Melbourne, and Brisbane.

    We are now one of Australia’s market leaders in solar and currently average more than 100 installations a week.

    How we work

    Quality and customer satisfaction is at the core of what we do. That’s why we only use Clean Energy Council accredited Installers and Tier 1 products. We are committed to providing an environmentally friendly, affordable and enduring alternative to the polluting and increasingly expensive electricity generators & retailers.

    Industry
    Energy & Utilities
    Company Size
    201-500 employees
    Headquarters
    Byron Bay, AU
    Year Founded
    2016
    Social Media