Job Description

About ForHealth

ForHealth is one of Australia's leading healthcare providers, delivering quality, accessible healthcare services to communities and organisations nationwide.

We are seeking a motivated and customer-focused Customer Service Team Member to join our Brisbane team on a full-time basis. This is an exciting opportunity to join a supportive and collaborative team where you'll play a vital role in coordinating medical appointments, managing customer enquiries, and supporting the delivery of occupational health services.

The Role

As a Customer Service Team Member, you will provide high-quality customer service and administrative support within a fast-paced call centre environment. You will be responsible for coordinating medical appointments, managing inbound and outbound communications, processing medical assessment results, and maintaining accurate records within internal systems.

Working closely with clients, candidates, clinics, and internal stakeholders, you will ensure bookings and results are managed efficiently, meet service level expectations, and contribute to a positive customer experience.

Key Responsibilities

• Coordinate and schedule medical appointments in accordance with company guidelines.
• Manage inbound and outbound telephone calls with clients, candidates, and clinics.
• Respond to email enquiries in a professional and timely manner.
• Monitor bookings and ensure requests are actioned within agreed service timeframes.
• Request and follow up documentation required to finalise bookings and results.
• Liaise with clinics to ensure medical assessments are completed and results are returned promptly.
• Review and process pre-employment medical results.
• Ensure results are accurately and efficiently communicated to clients.
• Maintain accurate records and complete data entry with a high level of attention to detail.
• Monitor call queues and support KPI achievement for productivity and service quality.
• Assist with costing and invoicing processes where required.
• Build strong working relationships with customers, suppliers, clinics, and internal stakeholders.
• Escalate customer, supplier, or clinician concerns when appropriate.
• Support administrative activities across the department as required.
• Maintain compliance with workplace health and safety policies and procedures.

About You

To be successful in this role, you will have:

• Previous customer service, administration, or call centre experience preferred.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Strong organisational and time management skills.
• High attention to detail and accuracy.
• Intermediate Microsoft Office skills.
• Well-developed administration and data entry capabilities.
• Ability to multitask and work in a fast-paced environment.
• A proactive and solutions-focused mindset.
• The ability to work independently and collaboratively as part of a team.
• Experience within healthcare or medical administration is advantageous but not essential.

Why Join Us?

At ForHealth, our people are our lifeblood. We support, invest in, and grow our teams to help them achieve their career goals while making a meaningful difference in healthcare.

In addition to a supportive and collaborative workplace, you'll enjoy:

• 20% off Dental treatments for you and your family
• Employee Assistance Program (EAP) providing 24/7 confidential support
• Fitness Passport with access to discounted gym memberships for you and your family
• Private health insurance discounts
• Ongoing learning and development opportunities
• Career progression within a growing national healthcare organisation

You'll be part of a workplace that celebrates teamwork, supports career growth, and is genuinely committed to building a healthier Australia, one patient at a time.

Ready to Make a Difference?

If you're looking for a rewarding role where you can make a meaningful impact while delivering exceptional customer service, we'd love to hear from you.

Apply now and join our Brisbane team as a Customer Service Team Member.

ForHealth Group is committed to diversity and inclusion. We welcome applications from people with Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA+ community; veterans; carers; refugees; and people of all ages. ForHealth Group fosters a safe, respectful, and inclusive organisation culture which aims to eliminate behaviours that are unlawful and not in line with the 10 things that make us tick (our Values).