Job Description

About ForHealth

ForHealth is one of Australia's leading healthcare providers, delivering quality, accessible healthcare services to communities and organisations nationwide.

We are seeking a motivated and customer-focused Customer Service Team Member to join our Perth team on a full-time basis. This is a fantastic opportunity to join a supportive and collaborative organisation where you'll play a key role in coordinating medical appointments, supporting clients and candidates, and ensuring the delivery of exceptional customer service.

The Role

As a Customer Service Team Member, you will be the first point of contact for clients, candidates, and clinics, providing high-quality customer service and administrative support within a fast-paced healthcare environment.

You will coordinate medical appointments, manage inbound and outbound communications, process medical assessment results, and maintain accurate records. Working closely with internal teams and external stakeholders, you will help ensure bookings and results are managed efficiently while delivering a positive customer experience.

Job Summary

As a Customer Service Team Member, you will provide exceptional customer service and administrative support by coordinating medical appointments, managing customer enquiries, and processing medical assessment information. You will work closely with clients, candidates, clinics, and internal teams to ensure bookings and results are handled accurately and efficiently. This role is ideal for a proactive and organised professional who enjoys working in a fast-paced environment and is passionate about delivering outstanding customer service.

Key Responsibilities

• Coordinate and schedule medical appointments.
• Manage inbound and outbound telephone calls.
• Respond to client and candidate email enquiries promptly and professionally.
• Maintain accurate booking records and data entry.
• Follow up documentation required to finalise bookings and results.
• Liaise with clinics to ensure appointments and results are completed within agreed timeframes.
• Process and review medical assessment results.
• Ensure results are communicated accurately and efficiently to clients.
• Monitor bookings and call queues to meet customer service standards.
• Assist with costing and invoicing processes where required.
• Build and maintain strong relationships with customers, clinics, and internal stakeholders.
• Support departmental administration and operational requirements.
• Adhere to workplace health and safety policies and procedures.

About You

To be successful in this role, you will have:

• Previous customer service, administration, or call centre experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Excellent organisational and time management skills.
• High attention to detail and accuracy.
• Well-developed administration and data entry skills.
• Intermediate Microsoft Office skills.
• Ability to multitask and work effectively in a fast-paced environment.
• A proactive and solutions-focused approach.
• The ability to work independently and collaboratively within a team.

Experience within healthcare, medical administration, or allied health is advantageous but not essential.

Why Join Us?

At ForHealth, our people are our lifeblood. We support, invest in, and grow our teams. In addition to a supportive working environment, you'll enjoy:

• 20% off Dental treatments for you and your family
• Employee Assistance Program (EAP) providing 24/7 confidential support
• Fitness Passport with access to discounted gym memberships for you and your family
• Private health insurance discounts
• Ongoing learning and development opportunities
• Career progression within a growing national healthcare organisation

You'll be part of a workplace that celebrates teamwork, supports career growth, and is genuinely committed to building a healthier Australia, one patient at a time.

Ready to Make a Difference?

If you're looking for a rewarding role where you can make a genuine impact while delivering outstanding customer service, we'd love to hear from you.

Apply now and join the ForHealth team in Perth.

ForHealth Group is committed to diversity and inclusion. We welcome applications from people with Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA+ community; veterans; carers; refugees; and people of all ages. ForHealth Group fosters a safe, respectful, and inclusive organisation culture which aims to eliminate behaviours that are unlawful and not in line with the 10 things that make us tick (our Values).