Lead, support and elevate a high-performing customer service team.
As our Customer Service Team Leader, you will play a critical role in ensuring the smooth day-to-day operation of the customer service team at our Berrinba location.
You’ll support the Senior Customer Service Team Leader by leading frontline staff, driving service excellence, and ensuring customer enquiries are managed effectively and efficiently.
This is a Monday - Friday position from 8am - 4.06pm
Team Leadership & Coordination
Customer Service & Issue Resolution
Performance & Development
Process & Reporting
Built upon a foundation of old-school values since opening for business in 1958, Hardings Hardware is a leading choice for builders and renovators.
Our commitment to stocking the best brands at the lowest prices is renowned throughout the trade and matched by a commitment to providing exemplary customer service and product advice in everything we do.
Hardings Hardware service and deliver from its network of eight locations in Sydney, Melbourne, Brisbane and Adelaide with an extensive range of cooking appliances, hot water, heating, bathroom and laundry fittings, door furniture and building materials.
Hardings Hardware is part of TTHG (Total Tools Hardware Group) and a wholly owned entity of Metcash Limited.
#INHT
At Metcash, we’re the power behind an independent Australia & New Zealand. From the humble origins of our first family-owned corner store in 1927, we’ve been backing independents and strengthening the communities they operate in for almost 100 years. With a national network of more than 10,000 independent retailers and a further 90,000 wholesalers, we’re the driving force behind local, family-owned businesses – sticking up for the little guys and helping them become the best stores in town. And while we may be large in size, we’ll always be locals at heart.
Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in food, liquor and hardware. We have over 80 years of experience supporting and championing the interests of independent grocery, liquor and hardware sectors. Headquartered in Sydney, our world class distribution facilities across the country allow us to operate on a huge scale to unite Australia's independent grocers, delivering products to more than 10,000 retail premises and a further 90,000 wholesale customers across the food, grocery, liquor and hardware markets. Our network of Successful Independents includes a large portfolio of brands such as IGA, Foodland, Mitre 10, Home Timber & Hardware, Cellarbrations and the Bottle-O.
At Metcash we have a single purpose - Successful Independents - it is at the heart of everything we do. Success starts with our people. Employing over 6,000 people, Metcash champions the interests of the independent retail industry. We are a team of people who are resilient and empowered, who take initiative and pride in their work and above all operate with integrity. Our core operations are key to providing our customers and retailers with merchandising, operations and marketing support through our strong retail brands.
Whilst we operate on a huge scale, we think big but we act local. We believe that independence is worth fighting for and this is at the core of our business divisions.
