The story of Toby's Estate began in 1997, in the grungy streets of Woolloomooloo, armed with Mum’s garage, a beat-up coffee roaster and passion on tap, we set out on a wild adventure of business and coffee discovery. Not concerned with the frills of it all, but just that we were consistently consistent in roasting the tastiest coffee we could and treating all the people in our world like family.
Fast forward nearly 30 years, we’re a crack team and merry band of misfits united by a common passion for doing amazing things, and at the forefront of pushing the limits of premium specialty coffee.
Why join us as our Customer Service Team Leader?
In this Customer Service Team Leader role, you’ll bring together people, processes, and systems to ensure every customer interaction is efficient, accurate, and genuinely supportive. This is a hands-on, fast paced role where you'll be working across multiple systems and platforms. You’ll champion continuous improvement, strengthen collaboration across sales, warehousing, production and logistics, and create an environment where your team can deliver their best work every day. You’ll guide daily service operations, resolve issues before they escalate, and help shape how we serve our customers.
Above all, you’re a hands‑on leader who builds capability, drives performance and ensures our customers feel the impact of exceptional service - every time.
You’ll be a people person with a strong level of people leadership. You enjoy solving problems and get satisfaction from helping things run smoothly behind the scenes. You thrive in a fast-paced environment, and bring a calm, confident energy.
You'll be joining a tight-knit team who share a love for coffee, collaboration, and delivering great customer outcomes. We offer a supportive work environment, opportunities for growth and of course, plenty of great coffee. We also prioritise wellbeing through initiatives like “recharge leave,” giving you an additional five days each year to rest, reset, and refuel.
Ready to be part of something special? Apply now and help us deliver our quality coffee - one cup at a time.
This is a full-time, permanent Monday to Friday position, 8am - 4pm, based in our Alexandria office, with some hybrid working.
For exceptionally talented individuals we offer unparalleled opportunities in specialty coffee.
Working with a team of passionate and accomplished coffee professionals our team at Toby’s are responsible for bringing to life exceptional experiences in a cup by crafting some of the best coffees available and delivering excellence in the bag through our roastery and wholesale operations.
We engage creative-minded individuals to fully express the value of our offering. We look for specialists, innovators, coffee enthusiasts and above all people who are driven to add their passion, skills and experience to our team to take our business next-level and maintain our position at the forefront of the coffee industry.
With a solid presence in Australia and teams supporting our business nationally, Toby’s Estate Coffee is now a growing international business. We offer industry-leading coffee education for our team, knowledge that we share with our customers and the opportunity to work with some of the best coffees and equipment this industry has to offer.
To find out more about the Toby's Estate story visit us at www.tobysestate.com.au
