Ready to Lead the Team Behind Every Great Journey?
Do you thrive on leading people, solving problems in real time, and turning complex customer challenges into positive outcomes? Can you coach a team to stay calm under pressure while delivering consistently great service across every interaction?
We’re looking for a Customer Service Team Leader to join our Contact Centre team. This is a people-first leadership role where your guidance, judgement, and energy will help shape unforgettable journeys for travellers across Australia and New Zealand.
As Customer Service Team Leader, you’ll lead a team of customer service consultants who support customers before, during, and after their road trips. You’ll balance hands-on coaching with operational oversight, ensuring service levels are met, problems are resolved efficiently, and customers feel genuinely cared for.
You’ll play a key role in improving processes, lifting capability, and supporting the wider business through strong communication, data-led insights, and calm, confident leadership.
Lead & Develop the Team
You’ll coach, mentor, and support a team of customer service consultants, creating a positive, high-performing environment where people feel confident, capable, and supported.
Own the Customer Experience
You’ll guide the team through complex enquiries, complaints, and service recovery, helping turn challenges into positive brand moments while protecting customer trust.
Drive Operational Excellence
You’ll oversee day-to-day workflow, scheduling, and performance, identifying opportunities to improve efficiency and consistency across the contact centre.
Solve Problems & Drive Improvement
You’ll use data, reporting, and feedback to identify trends, improve processes, and support smarter decision-making across the business.
You’re a natural leader who enjoys developing people and navigating complexity. You’re solutions-focused, commercially aware, and confident balancing customer needs with business outcomes.
You’ll also bring:
Think this sounds like your kind of journey?
Hit Apply Now
At Travvia, we believe that every road leads to a new adventure. We are one of the leading tourism companies in Australia and New Zealand, offering travellers the freedom to explore at their own pace.
Our journey started back in 2001, driven by a passion for adventure and the freedom of the open road. What began with one branch in Auckland, New Zealand, quickly blossomed into a thriving community of like-minded travellers, all united by their love for exploration.
Whether it’s meeting fellow adventurers at campgrounds or cruising the scenic highways of Australia and New Zealand, these shared moments have turned into lasting memories and friendships.
Today, we’re proud to have two brands with an extensive fleet of vehicles across major locations in both countries. We've welcomed explorers from all corners of the globe, each bringing their own sense of adventure to our growing community.
As we continue to expand, we’re excited to welcome even more travel enthusiasts and can’t wait to see where the journey takes us next.
Join us in unlocking new adventures together.
