LAWAZEM is seeking a proactive and experienced Customer Service Team Leader to join our team. In this leadership role, you will be responsible for overseeing the daily operations of the customer service team, ensuring consistently high-quality service delivery and fostering a positive work environment. You will mentor and guide team members, manage performance, and collaborate with other departments to enhance customer satisfaction and operational efficiency.
Requirements
We knew through our experience in Procurement, that more than 70% of procurement transactions are of a low value, and if summed in value it would only represent less than 5% of your total spending, and as a result you and your Procurement team and everyone involved in the approval and accounting process, would be spending majority of your productive time working and approving and processing transactions that does not reflect direct benefit to your organization's goals.
We introduce to you Lawazem
It is the first B2B marketplace that is especially made to solve that problem.
Lawazem consolidates all your operational purchases and spending in one place, whether it is groceries, stationary, cleaning materials, office accessories, or else.
We go beyond to make your work environment even better, by providing gift and flower deliveries to your employees and clients, arrange for internal events, and prepare for your guest and internal meetings through our hospitality partners.
Finally, we even help in becoming your concierge for your international purchases, online purchases that require Credit Cards, and help you improve your sourcing process.
Lawazem is here to help you anytime and everytime.
