Job Description

The Customer Service Team Lead will be responsible for delivering an exceptional customer experience from project inception to completion, providing professional and courteous communication with customers and across departments.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Handling of escalated customer issues for resolution

• Distributing work assignments to team members

• Develop strong positive working relationships with customers and colleagues.

• Regularly monitor all active projects for accuracy of information and to ensure that deadlines are being upheld while providing necessary communication to customers and the organization.

• Utilize organizational and time management skills to prioritize and adjust daily tasks.

• Coordinate efforts with customers and sales representatives to obtain documentation necessary for solar projects.

• Working on special projects as assigned

Required Skills/Abilities:

• Strong communication skills including the use of a call management system as well as text messaging and email.

• Leadership experience preferred

• Ability to mitigate customer concerns while arriving at the best positive outcome.

• Proficiency with Microsoft Office, Adobe PDF, Document Management. SalesForce.com experience is preferred.

• Desired attributes include organizational and time management skills, strong decision making and problem solving, team player and attention to detail.

• Experience in a fast-paced office environment is preferred.

Education and Experience:

• Some Customer experience preferred

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer. 

• Must be able to lift up to 15 pounds at times.   

Compensation

$22-$27

Benefits

At Trinity Solar, you're not just starting a job--you're building a career path to success. We're proud to be part of one of the fastest-growing industries in the country, and we want you to grow with us. Here, you'll find a team that values your contribution, supports your development, and celebrates your success.

When you join Trinity Solar, you'll enjoy: Competitive pay with opportunities to grow, Comprehensive healthcare coverage: Medical, Dental & Vision, Life insurance and employee assistance programs for peace of mind, Paid training to set you up for success, A generous paid time off (PTO) program to recharge and enjoy life outside of work (varies by role), Forty (40) hours of sick time annually, 401(k) with company match to invest in your future, Work-life balance that puts your well-being first.

Join Trinity Solar and be part of a company where your career, your growth, and your impact truly matter.