OF THE ROLE
As a customer service Team Lead, you will lead the customer service team by developing their skills while ensuring smooth, accurate order handling across all customer and sales interactions. You will improve our service experience by monitoring deliveries, giving clear timelines, resolving critical issues quickly, and driving improvements that create a standout customer experience.
In this job role, you will report to the Operations Manager and will be based in Al Quoz Industrial Area 3, Dubai, U.A.E.
Responsibilities:
WHAT WE ARE LOOKING FOR AND WHAT WE OFFER
We are looking for a candidate who:
The competencies we look for:
Acts on own initiative, makes things happen and accepts responsibility for the results
Provides team with a clear sense of direction, inspires and coordinates others and keeps them focused on objectives
Develops people through delegation,empowermentand coaching; promotes career and self-development
Uses a methodical and systematic approach;plans ahead, defines clearprioritiesandallocatesresources effectively
Communicates in a clear,preciseand structured way; speaks with authority and conviction; presents effectively
Adheres to company rules and procedures; executes plans with commitment and determination; achieveshigh qualityresults
What We Offer:
Continuous learning opportunities and training activities through on-the-job training and our in-house learning.
Career development opportunities across multiple disciplines and geographies.
Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.
A supportive and inclusive company culture where you can be your authentic self.
A focus on having fun together through team buildings and social activities.
POSITION INFORMATION
Company:
Jotun Powder Coatings U.A.E. Ltd.
Contract Type:
Regular
Time Type:
Full time
CLOSING DATE (dd.mm.yyyy):
28.06.2026
WHO WE ARE
Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.Jotun Powder Coatings UAE (LLC), established in 1990, is one of the key markets within the MEIA region. With a production facility, 2 warehouses and more than 140 employees, we aim to further strengthen Jotun’s position in the UAE through ambitious market growth plans that focus on innovation, efficiency and profitability.
Visit our Career Page to know more about life at Jotun.
Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.
If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.
If you think that this role is what you could be doing next, apply now!
Jotun is one of the leading paint manufacturers in the world. With a wide range of products within interior decoration and exterior protection, the Jotun logo can be found in more than 100 countries.
The company was founded in Sandefjord, Norway in 1926. The fonder Odd Gleditsch Sr. had witnessed whaling boats rusting away in the Antarctic. He quickly discovered the penguins; these caring creatures that overcame the toughest weather conditions. The penguin soon became Jotun’s official symbol and ambassador of the company’s values: Loyalty, Care, Respect, and Boldness.
Almost a century later, our mission remains the same: “Jotun Protects Property”. Jotun has grown into a multi-national company widely renown for high-quality paints and coatings. The Jotun Group consists of 67 companies and 40 production facilities across the world, and the more than 10.200 employees are united by a strong company culture, The Penguin Spirit.
For more information, visit our company site at www.jotun.com or our career site at jotun.com/career
