Malayan Flour Mills Berhad

Customer Service Team Lead

Malayan Flour Mills Berhad  •  Kuala Lumpur, MY (Onsite)  •  2 months ago
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Job Description

We are seeking Customer Service Team Lead with professional proficiency in English, based in Kuala Lumpur.

Key Responsibilities:

  • Supervise the escalation teams (around 10 head counts in a team) daily functions, ensuring punctuality and compliance with organizational standards.
  • Handle critical customer issues involving bookings, cancellations, and refunds, delivering timely and considerate resolutions.
  • Guide and support team members through regular coaching to help them achieve and surpass performance targets.
  • Facilitate training on new procedures and reinforce consistent practices to uphold service quality.

Requirements:

  • Minimum 2 years in leadership role, preferably in Customer Service or BPO Call Center environment
  • Proficient in both verbal and written English and Malay
  • Competent in computer operations with solid knowledge of Microsoft Office (Word, Excel, PowerPoint, etc.) and a typing speed above 45 words per minute.
  • Flexible to work in 24/7 environment with various shifts (morning, day, afternoon, and night), including weekends and public holidays.

Qualified and interested candidates may apply online or email your updated resume to sia@talentrecruit.com.my. Only shortlisted candidates will be notified.

Malayan Flour Mills Berhad

About Malayan Flour Mills Berhad

Established in 1961, Malayan Flour Mills Berhad (MFM) is the pioneer in the flour milling industry in Malaysia. MFM has grown to become the leading flour miller in Malaysia with regional presence in Vietnam and Indonesia. Over the years, we have expanded into poultry integration, aquaculture, and raw material trading. In FY21, the group revenue was RM2.43 billion.

MFM is one of the major poultry integrators in poultry feeds, breeding, farming with a state-of-the-art processing facility across the poultry value chain. Designed to meet the domestic and international markets, the advanced facility will process up to 300,000 birds per day.

With our asset of 3,000 people, we have transformed and grown in Malaysia and regionally. Synergising with our workforce, we embrace Artificial Intelligence, Big Data, Internet of Things (IoT) in our day-to-day business. Through our partnership with Tyson Food, Inc. and Toyota Tsusho Group, we aspire to be a leading global halal food enterprise while achieving sustainable development goals.

Building the workforce of the future…Today. We invite you to be part of our team!

Visit https://www.mfm.com.my/careers/ or apply via the Jobs tab in Linkedin.

Industry
Food & Beverage
Company Size
201-500 employees
Headquarters
Kuala Lumpur, MY
Year Founded
1961
Website
com.my
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