Job Description

We’re looking for professional and pro-active Customer Service Representatives to join one of our projects. S/he creates a wonderful customer experience as s/he understands that making a customer happy is crucially important to a business's success.

KEY JOB RESPONSIBILITIES

• Assist customers with phone/email/chats enquiries related to customer orders, product information and company policies etc.
• Provide customers with complete and accurate resolutions to problems.
• Handle complaints.
• Clarify to the customers the company policies such as returns and exchanges.
• Perform order management functions: Work with various platforms to track, maintain orders, returns and credits.
• Proactively involved in maintaining up-to-date procedure documentations.
• Excellent interpersonal, written, and oral communication skills.
• Escalate issues in a structured way to CS management.

KEY JOB REQUIREMENTS

• Fluency in English and Spanish (minimum B2 level)
• Education: at least high school diploma (bachelor’s degree would be beneficial) or 2 years of customer service background.
• Computer skills: Microsoft office and SAP preferred.
• Ability to stay calm under pressure and handle multiple tasks.
• Excellent interpersonal, written, and oral communication skills.
• Excellent judgment, reasoning, and problem-solving skills.
  

WHY JOIN ALORICA?

We Offer So Much More Than a Paycheck

• Remote work possibility
• Competitive salary
• Glasses reimbursement
• Group insurance

But that’s just the start: here are a few more reasons to consider Alorica.

• Career development opportunities
• Extensive training programs
• Access to top notch technologies and best practices
• Excellent working environment
• Company events

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.