Job Description

Department: Customer Service Swizzonic

Location: Office located in Barcelona, Spain or full-remote

Responsibilities:

• Establish a relationship of trust with every customer who contacts us, representing

the values of the company

• Provide first level support on domains, email, hosting, dedicated and virtual servers

and website creation tools. Accompany the customer until his questions are fully

answered

• Detecting the needs of our customers, advising them on the purchase of new

products

• Commercial attitude

• Follow up with customers in need of support and technical assistance by email, chat

and/or telephone

• Escalate queries that cannot be resolved to the second level support team

We offer:

• We offer a stable position, close and friendly environment

• Continuous learning, so that you are always up to date with what's happening in our

sector thanks to our technical training courses

• Health insurance

• If you prefer to work from home no problem, we do remote work since 2019

• And what we value most, a good working environment: young and human

Requirements:

• Swiss-German language high skills are essential

• English would also be welcome, Italian and French are a plus

• You must have demonstrable previous experience in customer service and/or

helpdesk. If you don't have experience, that's fine, but you must have related studies

and/or a clear customer orientation and attitude to compensate for it

• Impeccable oral and written communication

• We are not looking for just any telemarketer, but a person who is able to work

autonomously in a highly collaborative environment

• High customer orientation: Win – Win

• If you have experience working in Swiss market is optimal

Key competences:

• Passion for helping others - you love what you do

• Teamwork: collaboration both with the team in your department and with other

departments in the company

• Independent: No one needs to push you to excel; it's just who you are.

• Proactive: You are eager to learn, adapt and improve your work; you seek help and use

it well

Right to Work

At any stage, please be prepared to provide proof of eligibility to work in the country you’re applying for. Unfortunately, we are unable to support relocation packages or sponsorship visas.

"Come as you are"

Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical

competence, we value respect, openness, and trusted collaboration. We do not tolerate

intolerance.