Job Description

Overview

We are looking for a dedicated and enthusiastic Customer Service Representative who is fluent in Thai and English to join our team in a dynamic BPO environment. As a key part of our frontline team, you will handle customer inquiries, provide support, and ensure a positive customer experience.

Qualifications

• Fluent in both Thai and English (spoken and written)
• Minimum qualification: Bachelor's Degree
• Good communication and interpersonal skills
• Basic computer and typing proficiency
• Previous customer service or call center experience is an advantage
• Willingness to work in shifts, weekends, or public holidays as required

Why Join Us?

• Competitive salary and performance incentives
• Professional and inclusive working environment
• Training and development opportunities
• Career growth in a global BPO company

Responsibilities

• Handle customer interactions via phone, email, or chat in Thai and English
• Assist customers with inquiries, product information, order status, and troubleshooting
• Maintain accurate records of customer interactions in the system
• Follow up to ensure resolution and customer satisfaction
• Meet performance targets for quality, efficiency, and customer satisfaction
• Escalate complex issues to the relevant department when necessary