Job Description

Customer Service Support Manager

• Barlborough (Flexible approach to occasional travel)
• Permanent Role
• 37.5 hours per week
• Competitive salary

The role:

You will plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives. Working alongside and assisting the department manager and team managers to lead the day to day management of the department. Assisting in identifying opportunities to improve efficiencies and customer experience and make recommendations for change.

Here’s why you’ll love it at Biffa

• Career development, training and coaching – because if you don’t grow, we don’t grow
• 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday.
• Medical and dental scheme for you and your family
• Biffa Perkz – high street discounts for you and your family
• Pioneering family-friendly policies

We’re here to change the way people think about waste
Whether we’re turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 11,000 people around the country trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

Dedicated to diversity

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.

Closing Date 16/06/2026