Miele

Customer Service Support Administrator (Full-Time & Part-Time Opportunities)

Miele  •  £14/hr  •  Abingdon, GB (Onsite)  •  3 hours ago
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Job Description

Customer Service Support Administrator

£14.00 per hour | 6 month fixed term contract based in Abingdon | Temporary and temp-to-permanent opportunities may be available following our relocation to Reading in Spring 2027.

Are you organised, customer-focused, and confident working across multiple systems? We are looking for a Customer Service Expert / Service Support Administrator to join our Service team and provide vital operational and customer support during a busy period.

You will be required to working in the office in Abingdon for the time you are contracted to do so. This is an office based position.

  • Full-time: 37.5 hours over 5 days
  • Part-time: 2-3 days per week (must include a Monday)

(Please state your preferred working pattern in your application.)

What you'll be doing:

  • Updating customer records and maintaining accurate data
  • Processing customer orders, credits, and replacement appliance requests
  • Contacting customers by phone and email to arrange, confirm, and reschedule service appointments
  • Supporting claims, returns, and reporting processes
  • Providing administrative support across the wider Service team

What we're looking for:

  • Good IT capability to undertake administration tasks with minimal supervision
  • Excellent attention to detail and accuracy
  • Confident communicator with strong customer service skills
  • Comfortable using multiple systems and learning new processes quickly
  • Able to manage priorities and adapt to the needs to the team in a fast-paced environment
  • Experience with CRM systems and SAP is desirable

Why Miele?

At Miele, we are a global leader in premium domestic and commercial appliances, renowned for delivering exceptional products and customer experiences. Guided by our Immer Besser ("Forever Better") promise since 1899, we continually strive to improve everything we do for our customers and colleagues.

Temporary and temp-to-permanent opportunities may be available following our relocation to Reading in Spring 2027.

If you're looking to join a respected global brand and make a real impact in a busy customer service environment, we'd love to hear from you.

Salary

£28,000 per annum

Miele

About Miele

Since being founded in 1899 Miele has followed its 'Immer Besser'​ brand promise.

As the world’s leading manufacturer of premium domestic appliances, we create delightful experiences – not only with regard to the quality of our products, but also in terms of performance, convenience, design and sustainability. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision – and probably the decision of a lifetime.

Our product portfolio includes kitchen appliances such as ovens, steam ovens, refrigerators, coffee machines and dishwashers as well as vacuum cleaners, washing machines and dryers. Dishwashers, washer-extractors and tumble dryers for commercial use as well as washer-disinfectors and sterilisers for use in medical applications augment this line-up.

Miele is a family-run company in the fourth generation with eight production plants in Germany as well as one plant each in Austria, the Czech Republic, China and Romania. The company is represented with its own sales subsidiaries and via importers in almost 100 countries. In the 2020 fiscal year, the Miele Group achieved sales of 4.5 bn, 6.5% more than in 2019. Miele employs around 20,944 people worldwide.

Industry
Manufacturing & Production
Company Size
5,001-10,000 employees
Headquarters
Gütersloh, DE
Year Founded
1899
Website
miele.com
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