About Us
We are a rapidly growing, family-run, Australian-owned beauty company achieving strong double-digit growth year on year. At Total Beauty Network (TBN), we’re not your average cosmetics business we’re passionate about cruelty-free, vegan, natural, and high-performance beauty. Our brands Designer Brands, INIKA Organic, Raww and Colour by TBN are recognised both locally and globally. With continued growth across eCommerce and retail channels, we are now looking to strengthen our Customer Service function with a high-performing individual who thrives in a fast-paced environment.
About the Role
This is not your typical Customer Service role. You’ll sit at the centre of the business, supporting both B2B and B2C customers while also playing a key role in optimising systems, automation, and AI within the Customer Service function. You will be responsible for managing enquiries, processing orders, resolving issues, and continuously improving how we deliver service through smarter systems and automation.
This role is ideal for someone who enjoys both customer interaction and working behind the scenes to improve processes and technology.
Key Responsibilities
What We’re Looking For
Highly regarded
Why This Role Stands Out
Location
Mulgrave Head Office (On-site, 4 days in the office, 1 day working from home Wednesday) Next Steps
If you’re looking for a role where you can combine customer service + systems + innovation, this is a strong opportunity to step into something more strategic and future-focused.
First launched into the Australian marketplace in 2006 by Tony Rechtman and Sharon Rechtman, Total Beauty Network is now a global beauty company that is 100% committed to creating products that are cruelty-free, healthy and ethical. With these three things in mind, TBN is continually pushing the boundaries of product innovation to ensure exceptional quality, with amazing colour pay-off and performance.
Still proudly Australian owned and operated, TBN is the powerhouse behind award-winning and leading brands: Inika Organic, Raww Cosmetics, Designer Brands Cosmetics and Colour by TBN.
The TBN company culture has been built on 6 FAMILY VALUES.
TBN lives and breathes these values every day and this is what has fuelled success and growth in all markets.
FAMILY VALUES:
1. ONE TEAM, ONE GOAL
2. BE COURAGEOUS & NEVER FEAR REJECTION
3. INNOVATIVE, CURIOUS & POSITIVE
4. HELP PEOPLE SUCCEED
5. AGILE & QUICK TO RESPOND
6. HEALTH CONSCIOUS AND ETHICAL
Named as national finalists for the EY Entrepreneur Of The Year 2017 and listed as one of the country’s fastest growing companies in the BRW Fast 100 List, TBN has experienced growth of over 300 per cent in the last three years.
