Job Description

Job DetailsJob Location: Pittsburgh PA - Pittsburgh, PA 15201About Bearcom:
Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
40+ Years Industry-Leading Experience
Partnerships with Motorola, JVC Kenwood, Avigilon, and more
75+ Branches Across North America with U.S. HQ in Dallas, TX
The Customer Service Supervisor is responsible for focusing on all aspects of customer service satisfaction and care as well as the supervision of the Customer Service Team.  This individual will lead the customer service department and build positive relationships with customers.
Responsibilities:
Work closely with Service Manager within the region to ensure highest level service delivery to clients
Responsible to ensure the service administrators and coordinators work is completed in a timely manner and our team is following procedures to invoice work orders
Work with the team to meet our service budgets
Quote requests from customers either by phone, walk in or email requests
Provide quote to customer, once approved provide service and parts for the order, invoice order
Process and reconcile all contractors’ invoice
Order from supplier’s equipment requested/required for service technicians and installers providing vendor the P.O to facilitate the request
Receive all orders
Provide P.O’s to technicians and installers for the purchase of shop supplies and service requirements
Complete inventory transfers provide to the technicians and installers
Preferred Qualifications:
Must have a minimum of 3 years of experience in supervising and managing a workforce.
Must be familiar with principals of Supply Chain Management, especially as it relates to management service supplies and rentals
Must have previous experience being in a Support Service Management role, dealing with customers, handling of customer issues and refine/develop/implement processes to support customer satisfaction.
Assist in and/or develop cost management programs and processes consistent with corporate and branch goals and objectives.
Must possess knowledge of and be able to utilize and/or develop reporting and analytical tools in support of branch operations using Excel
Must have a valid driver’s license and proof of insurance.
Drug screenings and background checks are part of the hiring process, which may include a Motor Vehicle Record check.
Benefits:
BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.
You’ll also receive:
Highly Competitive Compensation
Medical, Dental, and Vision Insurance
Company-Paid Life, Short/Long-Term Disability Insurance
Paid Holidays
Generous Paid Time Off
Matching 401k Plan
Employee Referral Bonus
Tuition Reimbursement
BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.
Qualifications
Work closely with Service Manager within the region to ensure highest level service delivery to clients
Responsible to ensure the service administrators and coordinators work is completed in a timely manner and our team is following procedures to invoice work orders
Work with the team to meet our service budgets
Quote requests from customers either by phone, walk in or email requests
Provide quote to customer, once approved provide service and parts for the order, invoice order
Process and reconcile all contractors’ invoice
Order from supplier’s equipment requested/required for service technicians and installers providing vendor the P.O to facilitate the request
Receive all orders
Provide P.O’s to technicians and installers for the purchase of shop supplies and service requirements
Complete inventory transfers provide to the technicians and installers