Job Description

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Customer Service Supervisor

Location: Gloucester
Salary: Competitive + Benefits
Job Type: Full Time, Permanent

Lead a High-Performing Customer Service Team at Arjo

At Arjo, we are passionate about improving the lives of people with reduced mobility and age-related health challenges. We're looking for an experienced and motivated Customer Service Supervisor to join our team and play a key role in delivering an outstanding customer experience.

This is an exciting opportunity for a customer-focused people leader who enjoys developing teams, driving performance, and implementing continuous improvements in a fast-paced environment.

The Role

As Customer Service Supervisor, you will support the Customer Support Manager in delivering Arjo's customer service strategy while leading and developing a high-performing team.

You will be responsible for ensuring operational excellence, driving service improvements, and creating a positive culture where employees are empowered to deliver exceptional customer experiences.

Key Responsibilities

• Lead, coach, and develop a multi-functional customer service team.
• Manage recruitment, onboarding, performance reviews, and employee development.
• Monitor team performance against KPIs and service targets.
• Analyse telephony reporting and operational data to identify trends and implement improvements.
• Conduct regular team meetings and one-to-one discussions to share information and support development.
• Create training and development plans to ensure team members have the skills and knowledge needed to succeed.
• Recognise and reward high performance while fostering strong team morale and engagement.
• Drive continuous improvement initiatives that enhance customer experience and increase first-time resolution rates.
• Manage and resolve escalated customer complaints through to successful conclusion.
• Work collaboratively across departments to improve processes and operational efficiency.
• Deputise for the Customer Support Manager when required.

What We're Looking For

Essential Skills & Experience

• Previous experience supervising or leading customer service or operational teams.
• Proven ability to build, develop, and motivate high-performing teams.
• Strong understanding of customer service best practice and performance management.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive situations with professionalism, tact, and confidentiality.
• Strong organisational skills with excellent attention to detail.
• Experience analysing KPIs and performance data to drive improvements.
• Ability to work independently and make informed decisions.
• Strong customer care and telephone communication skills.
• Competent in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.

Desirable

• Experience working within a quality-managed environment.
• Knowledge of ISO9001 quality management systems.
• Experience supporting continuous improvement and service excellence initiatives.

Why Join Arjo?

At Arjo, you will be part of a company committed to making a difference in healthcare while supporting your own professional growth and development.

We offer:

• Competitive salary and benefits package
• Ongoing training and development opportunities
• A supportive and collaborative working environment
• Career progression opportunities within a global organisation
• The chance to lead a team that makes a genuine impact every day

About You

You are an inspirational team leader who thrives on developing people, improving processes, and delivering excellent customer experiences. You are passionate about creating engaged, high-performing teams and helping customers receive the best possible service.

Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.

Arjo is proud to be Disability Confident Committed, demonstrating our dedication to inclusive employment practices. If you require any reasonable adjustments for the interview please do request via the application process. We have pledged to the Armed Forces Covenant, supporting those who serve or have served in the armed forces. As a member of the Mental Health Charter, we are committed to promoting mental well-being in the workplace. Additionally, we are honoured to be recognized as a Great Place to Work for 2025, reflecting our commitment to creating a positive and rewarding workplace for all.

Join Arjo and help us improve outcomes for customers, healthcare professionals, and patients across the UK and Ireland. Apply today.

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com