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Oversee and lead a team of customer service representatives, ensuring the delivery of exceptional service and resolution of customer inquiries for Global Blue LLC.
Job Responsibilities:**
* Manage, coach, and motivate a team of customer service representatives to meet and exceed performance targets.
* Monitor daily team performance, identify areas for improvement, and implement corrective actions.
* Handle escalated customer issues and complaints, providing timely and effective resolutions.
* Develop and implement customer service policies, procedures, and best practices.
* Conduct regular team meetings, training sessions, and performance reviews.
* Analyze customer feedback and data to identify trends and recommend service enhancements.
* Collaborate with other departments to ensure seamless customer experiences.
* Maintain accurate records of customer interactions and team performance.
* Ensure adherence to company policies and regulatory requirements.
Job Qualifications:**
* Minimum of 3-5 years of experience in customer service, with at least 1-2 years in a supervisory role.
* Proven ability to lead, motivate, and develop a team.
* Excellent communication, interpersonal, and problem-solving skills.
* Strong understanding of customer service principles and practices.
* Proficiency in CRM software and Microsoft Office Suite.
* Ability to work effectively in a fast-paced and dynamic environment.
* High school diploma or equivalent required; Bachelor's degree preferred.
At Global Blue, a Shift4 Payments company, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance.
With over 40 years of expertise, we pioneered Tax Free Shopping and expanded into Payments and Post-Purchase solutions. As a business partner for the shopping journey, we support retailers in over 41 million Tax Free Shopping transactions each year and help payment partners elevate the experience of more than 64 million transactions worldwide. Our post-purchase solutions serve more than 52 million e-commerce shoppers.
Listed on the New York Stock Exchange, we generated €33bn Sales in Store and €508M revenue in FY 2024/25. Our diverse community of over 2,000 employees represents more than 80 nationalities across 53 countries.
At Global Blue, we cultivate a culture of empowerment, collaboration, and innovation. Together, we strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey.
