Job Description

Essential Duties and Responsibilities
1. Provide world-class customer care to both internal and external customers.
2. Manage, lead, and grow staff by providing guidance and training to team members including long-term mentoring and development plans.
3. Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, creation and maintenance of special specifications, and communication to customers and reps on deliverables on an independent basis.
4. Monitor KPI's for customer service team, and guide team to exceed goals. Provide world-class customer service to both internal and external customers.
5. Provide leadership, guidance, and mentoring to customer service staff and others in S&CS, including, upon certification, training in the complete set of courses in the CSR certification tract.
6. Use independent analysis, judgment skills, prior experience, and thorough knowledge of company policies and procedures to resolve non-standard and in-region problems.
7. Assist the management team with opportunity tracking, developing reports, and owning and monitoring regional customer feedbacks, assistance in resolving, and tracking for timely resolution.
8. Model, teach, and apply SEL Values, Principles of Operation, and World-Class Manufacturing principles.
9. Understand. Create. Simplify.
10. Other duties as assigned (may include office administration and other support duties dependent on region/department).asure, follow, and improve area processes.
9. Other duties as assigned.

Required Qualifications
Minimum 5 years customer service experience
Associate's degree or related business experience
Proven effective leadership and/or mentoring skills
Strong organizational and planning skills
Proven subject matter expert in customer service processes and responsibilities
Proven ability to learn concepts and technical details of products
Excellent writing, proofreading, documentation, and communication skills
Ability to learn new skills and assume new responsibilities
Ability to work cooperatively in a team environment
Background check results satisfactory to SEL
Negative drug test result(s)
Ability to write and speak English coherently

Preferred Qualifications
ERP or CRM tools experience
Experience in technical sales environment
Bilingual
Bachelor's degree

Competitive pay. Superior benefits. Inspiring work.

People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees.

• We’re 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.

• We offer top tier medical, prescription, dental, vision, life, and disability insurance.

• We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay.

• We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs.

• Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.

This role is located in Pullman, Washington

Starting pay range for this role is $76,100 - $85,000.

Communication with Applicants

We communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at careers@selinc.com

SEL is an Equal Opportunity Employer: Vets/Disabled.