It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Patient Financial Services
The Customer Service Supervisor is responsible for overseeing daily operations of the hospital business office customer service team, which also includes Financial Counselors, Clerical staff and Cashiers. This role ensures high-quality patient and payer interactions related to patient inquiries, insurance verification, and account
resolution. The supervisor leads staff performance, promotes excellent service standards, and supports revenue cycle efficiency while maintaining compliance with healthcare regulations.
Education High school diploma or GED required.
Licensure: None.
Experience Five (5) years of progressive experience in customer service operations within a healthcare environment. Two (2) years leadership experience required, preferably in a healthcare setting. Demonstrated track record of success in customer service leadership, team supervision, and healthcare operations.
Experience managing complex patient relations, patient services estimations and collections, and healthcare benefits and eligibility inquiries. Experience with patient payment plan arrangements, financial assistance applications, Meditech and EPIC electronic medical records system/s is preferred.
Pay Range: The hourly rate for this position is $42.36 - $48.00 The range displayed on this job posting reflects the target for new hire salaries for this position.
Job Specifications:
● Union: Non-Affiliated● Work Shift: Day Shift● FTE: 1.0● Scheduled Hours: 40
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Salinas Valley Health exists to help our community rise through good health. Founded in 1953 as Salinas Valley Memorial Hospital, today we serve individuals and families throughout the Salinas Valley, the Monterey Peninsula and the surrounding region. Each year, our highly trained team of healthcare professionals takes our renowned quality of patient care to the next level. Our team actively utilizes the latest medical techniques with our state-of-the-art technology to improve individual and community health and well-being.
Our 263-bed acute care medical center employs more than 2,400 staff. In 2021, we achieved ANCC Magnet Recognition®, the highest and most prestigious distinction that a healthcare organization can achieve for nursing excellence. Earning this Magnet® designation reaffirms our steadfast commitment to nursing excellence and quality patient care. Our focus on Cancer Care, Cardiac Care, Orthopedics, Obstetrics and Stroke Center is led by 322 board-certified physicians across a broad spectrum of specialties, all dedicated to your care.
To enhance and expand the reach of our care, we strategically partner with larger research and metro hospitals such as Stanford. In addition, we are part of a network of urgent care and surgery centers, the only Perinatal Diagnostic Center in the region and an Emergency Department that provides care to more than 6,300 patients every year.
