1. Support the sales process by providing timely, error-free quotes that contribute to revenue generation.
2. Ensure and enable the customer service team responds to customer inquiries and complaints accurately and within agreed timeframes, maintaining a customer-focused approach.
3. Maintain and develop strong working relationships with global agents, across all regions, to support collaboration and business growth.
4. Lead and guide customer service team members to ensure efficient quotation preparation, accurate cost analysis, and consistent service standards.
5. Oversee RFQs and tender submissions to ensure accurate pricing, complete documentation, and timely submission in line with requirements.
6. Build and strengthen relationships with service providers while identifying improved agents and suppliers to ensure high service quality and competitive offerings.
Minimum 5 years’ experience in the same role.
Graduate of any management-related courses.
Good negotiation, time-management, multi-tasking skills
Excellent English communication skills.
Proficient with MS Office applications and able to learn new software quickly.
GAC is a global provider of shipping, logistics and marine services. Emphasising world-class performance, a long-term approach, innovation, ethics and a strong human touch, we deliver a flexible and value-adding portfolio to help customers achieve their strategic goals.
Established since 1956, GAC employs over 7,500 people at more than 300 offices in over 50 countries worldwide.
https://lnk.bio/groupgac
