Job Description

Job Location: Charlotte, NC 28211Company

Summary:
At Salvin Dental Specialties, a Young Innovations company, we foster a dynamic environment where team members make an impact every day as part of a collaborative, inclusive culture. Together, we serve the dental profession and their patients, united in our mission of achieving a Lifetime of Oral Health™
We embrace diverse perspectives and encourage bold thinking, challenging traditional approaches with a bias for action. Whether you’re looking to expand your skills or grow your career, we are here to support your goals and continuous learning. YOU are at the core of what we do.
Position Overview:
The Customer Service Supervisor will is an exciting opportunity for someone who enjoys a fast-paced, growth-oriented organization. Daily you will be able to manage a great team of Customer Service Representatives and challenge them to accomplish their work, solve problems and partner with other members of the Salvin team. In addition, you will have the ownership around process improvement with a mindset towards working more efficiently! Not only will you get to partner internally with the Salvin team but will be able to network and partner with other internal and external stakeholders to help drive value for our business.
Why You’ll Love Working Here:
- We have a strong entrepreneurial spirit and thrive on new ideas and continuous improvement.
- An opportunity to network and partner with other Customer Service leaders across our diverse set of business units.
- Strong and professional customer service team with a relaxed cu
- Did we say benefits? Full medical, dental, vision, 401k, parental leave, paid holidays, paid time off, short & long term disability insurance, employee assistance program, and more!
Who you’ll work with:
- This role will work directly for our head of operations, and partner closely with our Chief Executive Officer, President and our Regional Sales Managers.
- As the Customer Service Supervisor you will also work closely with the Salvin sales organization to help support our success with the customer.
What You’ll Do:
- Support and lead a team of Customer Service Representatives with a focus on ensuring a balanced workload and meeting our goals and objectives.
- - Responsible for partnering with the sales team and other key internal and external stakeholders to ensure best in class customer service.
- - Primary role in recruiting, selection and training of new team members.
- - Evaluating and developing current team members to operate at their best!
- - Motivating and engaging the team through the development and execution of both ad hoc and pre-planned activities/initiatives
- Be a champion for continuous improvement for our Customer Service Organization.
- - Be the subject matter expert of all customer service processes and procedures.
- - Leverage data and key insights to bring recommendations to both the Customer Service team as well as the entire Salvin Leadership team.
- - Identify areas for process improvement and work with the proper stakeholders to execute.
- - Be the key conduit for internal escalations and communication.

QualificationsWhat You’ll Bring:
- 7+ years’ experience in a customer service call center featuring a moderate to high volume of inbound and outbound calls.
- 3+ years of supervisory experience in a customer service or related call center.
- Associate or bachelor’s degree preferred but not required.
Technical Skills
- Experience with an order management system, including a CRM, is preferred. HubSpot is a huge plus!
- Demonstrated proficiency in verbal and written communication in English, with the ability to convey information clearly, accurately, and professionally across all levels of the organization.
Physical Requirements/Working Locations
Office/Remote Environment
This position is based in an office environment and is primarily sedentary in nature. It requires regular use of standard office equipment, including computers, phones, photocopiers, scanners, filing cabinets, and fax machines. Some roles may involve wearing a headset and sustained computer use for 8 or more hours per day. Employees may be required to sit, stand, or walk for extended periods, and occasional bending, lifting, or carrying items up to 50 pounds may be necessary.
Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, control, or feel; reach with hands and arms and talk. Hearing abilities required for this environment include being able to clearly hear and respond to audible alarms, production equipment, forklifts, and other machinery to maintain a safe work environment. Individuals must be able to distinguish and understand verbal communication including instructions, safety warnings, and team discussions, sometimes in an environment with moderate to high
Young Innovations, Inc. is an Equal Opportunity Employer and E-Verify participating employer.