CMA CGM

Customer Service Supervisor

CMA CGM  •  Onsite  •  6 days ago
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Job Description

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation.

At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

Customer Service Supervisor – Supply Chain (Canada‑Wide)We’re looking for a Customer Service Supervisor to lead a national team supporting both B2B and B2C customers—including home‑delivery operations—across Canada. In this role, you’ll drive service excellence, resolve escalations, and ensure smooth communication between customers, fulfillment centers, planning teams, and last‑mile delivery partners.

What You’ll Do

  • Lead and coach a national customer service team to meet service‑level targets.
  • Handle escalations for delivery exceptions, order issues, and consumer home‑delivery challenges.
  • Partner with operations and delivery teams to support on‑time, accurate order fulfillment.
  • Analyze service metrics and recommend improvements.Maintain accurate data across CRM, OMS, and delivery‑tracking systems.

What You Bring

  • 3–5+ years of customer service experience in supply chain, logistics, or distribution.
  • 1–2+ years of supervisory or team‑lead experience.Strong understanding of order fulfillment and last‑mile delivery.
  • Excellent communication, problem‑solving, and coaching skills.Ability to work in a fast‑paced, multi‑region environment.

#LI-MC2

At CEVA we are committed to creating a safe and healthy work environment.

We offer:

  • A Competitive Compensation PackageComprehensive Health & Dental Benefits
  • Professional Development Opportunities
  • Continuing Education


CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.

We thank all candidates for applying, however, only successful candidates will be contacted for an interview.

CMA CGM

About CMA CGM

The CMA CGM Group is a global player in sea, land, air and logistics solutions, true to its corporate Purpose, "We imagine better ways to serve a world in motion".

Present in 177 countries, it employs 160,000 people, of which nearly 6,000 in Marseilles where its head office is located.

The world's 3rd largest shipping company, CMA CGM serves more than 420 ports across 5 continents with a fleet of over 650 vessels. In 2024, CMA CGM carried over 23 million TEU (twenty-foot equivalent unit) containers. Its subsidiary CEVA Logistics, one of the world's top five players, operates 1,000 warehouses and handled 15 million shipments in 2024. CMA CGM AIR CARGO, the Group's air freight division, will operate a fleet of 6 cargo aircraft by 2025.

CMA Media, France's 3rd largest private media group, includes RMC-BFM and several national and regional press titles (La Tribune Dimanche, La Tribune, La Provence and Corse Matin).

Committed to energy transition, the CMA CGM Group is aiming for Net Zero Carbon by 2050.

The CMA CGM Foundation provides humanitarian aid in crisis situations, and is committed to education for all and equal opportunities throughout the world. To date, the CMA CGM Foundation has transported 63,000 tons of humanitarian aid to 97 countries and supported over 550 educational projects.

Industry
Transportation & Logistics
Company Size
10,000+ employees
Headquarters
Marseille, FR
Year Founded
1978
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